topic Re: Nightmare reinstalling the google wifi and nest in Nest Wifi

Nightmare reinstalling the google wifi and nest

vivialan — Fri, 07 Mar 2025 02:29:15 GMT

hardware reset and now unstable wifi, speed drops from 500 to 60. Range is also very poor.

Re: Nightmare reinstalling the google wifi and nest

DeboraJ — Sun, 09 Mar 2025 23:52:37 GMT

Thanks for reaching out to the community! I understand that you were having some inconveniences with your Nest Wifi. Don’t worry! Let me help you with that.

Before we continue, I need to get some information!

What Google router do you have?
How much speed are you getting?
When you refer to hardware, what device do you mean was reset?
How many devices do you have in total?
Are all the devices getting 60 Mbps speed?
What is your internet provider?

Once you have this information, I will be ready to provide you with further assistance!

Best Regards,

Debora

Re: Nightmare reinstalling the google wifi and nest

vivialan — Mon, 10 Mar 2025 13:13:37 GMT

Dear Sir / Madam,

I have 2 NEST router and 1 Nest point and 3 google wifi

Previous setup was Modem to Nest Router and the other Nest router and point in the 2 bedrooms. Getting around 450 Mpbs WIFI signal.

no problems for over 2 years. Recently, randomly each will go offline

So over the weekend, I decided to reset everything. No matter which NEST router I used to connect to the modem, I only get around 66 Mpbs, The distance to the other point is also very short, not like before. I tried to set up using an android phone with different google account, same result. I have already tried many solutions available on the internet like :

1. Using a different wifi name and password.

2. Hardware reset all the equipment

3. Set the main router to NAT and the other 2 to bridge.

4. Actually this happened once before about 3 months ago, but after reinstallation everything was good.

My last option I took out my old google wifi and set them up. To my surprise the wifi was back to 400Mbps.

My internet provider : HKBN 1000M (Hong Kong)

My PC on the ethernet connected to the NEST router is fine with speeds of over 900.

Oh I forgot to mention after setup is complete the wifi id disappears and cannot be found on some occasions

I have reset and installed over 10 times using NEST and goggle WIFI.

At present the 3 google wifi have been working with no issues for 2 days

I am extremely frustrated. After searching on the internet, I think I am not alone. What is going on ?

Alan Sy

Re: Nightmare reinstalling the google wifi and nest

DeboraJ — Mon, 17 Mar 2025 00:56:27 GMT

Hi @vivialan

Thanks for the information! I appreciate you sharing it. Let's try a few troubleshooting steps to get this sorted out.

Speed Test:

First, let's do a speed test. You can use the website I've linked (click the highlighted text) or any other speed test site you like. Just let me know the results when you're done.

Check Cables and Connections:

Make sure all your cables are plugged in properly.

Wi-Fi Point Spacing:

Try to keep your Wi-Fi points about 15 to 20 feet apart.

Change DNS Settings:

Let's change your DNS to 8.8.8.8 and 8.8.4.4. I know this might sound a bit tricky, so here's a website to help: Change your DNS server

Give these steps a try and let me know how it goes. If they don't work, we can try something else. I'll be waiting to hear back from you.

Best Regards,

Debora