New WiFi routers - now getting steaming service errors

Paul611 — Mon, 14 Apr 2025 19:16:28 GMT

Just updated to Nest WiFi Pro 3 pack and really pleased with speed upgrade from ISP router

However now cannot access Prime Video, BBC iPlayer, Channel 4 apps in UK as they seem to think I'm using a VPN which I'm not as I'm in UK. Everything worked ok until I changed router What settings do I need to change ? Accessing apps using Google TV Streamer.

Re: New WiFi routers - now getting steaming service errors

virnab — Thu, 17 Apr 2025 18:01:05 GMT

Hi Paul611,

Thanks for reaching out to our community.

I understand that You're unable to watch Prime Video, BBC iPlayer, and Channel 4 on your Google TV Streamer in the UK because the apps mistakenly believe you're using a VPN. Thanks for mentioning that you have a Nest WiFi Pro 3-pack mesh setup and that everything worked correctly before you switched routers. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

Are you able to play Prime Video, BBC iPlayer and Channel 4 apps on a computer, your mobile or other devices?
Have you set your time zone and location correctly in your Google Home app? Change your home and work locations in the Google Home app

Please keep me posted.

Best regards,

Virna

topic New WiFi routers - now getting steaming service errors in Nest Wifi

New WiFi routers - now getting steaming service errors

Re: New WiFi routers - now getting steaming service errors