topic Re: Wifi connectivity issues in Nest Wifi

Wifi connectivity issues

Schneidz — Thu, 21 Aug 2025 18:58:33 GMT

Recently all devices in the home are having a hard time connecting, there is nothing wrong with the internet it's the wifi system that keeps dropping, I have turned everything on and off 100 times. I have downloaded updates where needed, I go to watch TV, says I have no internet and it takes about 3-5, minutes to connect.

This is very frustrating as I have had the wifi nest for many years and everything has been great till now. The real problem is there is no one to speak to and if I can't fix I will have to go to another manufacturer. Please help

Re: Wifi connectivity issues

MplsCustomer — Thu, 21 Aug 2025 19:10:54 GMT

@Schneidz

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Wifi connectivity issues

JLandis — Fri, 22 Aug 2025 23:00:49 GMT

I am now having the same problem. Have had these wifi routers/points for a few years now with limited issues, now I have had to restart the wifi router 4 times in the last 2 days. Google products are turning into garbage right ahead of them saying they are going to jack up the subscription cost

Re: Wifi connectivity issues

peej82 — Sat, 23 Aug 2025 02:50:01 GMT

Same issue here. I’ve had the mesh system for 3+ years and it’s been great. But the last month I have to set the network 2-3 times a day. I have all three mesh piece right above the other one on each floor so 8 to 10 away from each other and it still says there are weak connections. It’s frustrating.

Re: Wifi connectivity issues

JLandis — Sat, 23 Aug 2025 03:31:20 GMT

Sounds like a software issue because of the consistent timing. Wonder if there was an update that was rolled out recently that is affecting the products. Any tips Sonos?