topic Constantly resetting network in Nest Wifi

Constantly resetting network

tjliebro — Sat, 20 Sep 2025 02:02:04 GMT

As of late I have had to restart my network at least a dozen times/day, because it fully loses connectivity. The app shows that everything is good, but no devices will connect.

I have: set the DNS to 8.8.8.8, turn off Nest Cloud Services, turn off IP6, turn off uPnP, factory reset.

Nothing works and this seems to be a recurring issue across multiple users for years.

I need this to be fixed.

Re: Constantly resetting network

Nestuserdk — Sun, 21 Sep 2025 07:23:07 GMT

I have the same problem! Anyone out there who knows how to fix the problem?

Re: Constantly resetting network

Derickf — Wed, 24 Sep 2025 05:48:38 GMT

Hi folks,

Thank you for posting in the community. I'm sorry to hear that your Google Nest WiFi router is losing its internet connection. I understand how frustrating it could be when you have to restart the router, but your devices still won't connect properly. I appreciate you confirming the troubleshooting you have done. Don’t worry, help is here.

To gather the necessary information, please answer the following questions:

What model of Google Nest WiFi device do you have? The following article might be helpful: What Google Nest Wifi device do I have?
Do you use a modem and router combo?
Do you use the same network name and password as your previous network?
Which device can't connect?

I'll be waiting for your reply.

Best regards.

Derick.

Re: Constantly resetting network

Nestuserdk — Wed, 24 Sep 2025 08:07:36 GMT

Hi Derick

Thanks for your reply.

I have a Google Nest wifi router H2D and a wireless nest wifi point in a different room. I have used the password it came with but have changed it since.

It´s the nest wifi point that is suddenly starting to loose connection constantly (daily and multiple times). I try to restart and reset every time and then it works for a while.

Best regards

Stine

Re: Constantly resetting network

tjliebro — Wed, 24 Sep 2025 13:00:23 GMT

I use a combination of Google Nest wifi and the original Google WiFi pucks.

I do not use a modem/router combo. Arris surfboard modem.

I do use the same net ID and password and prior to the factory reset. I was having the same issue before I factory reset, and I didn't want to have to set up all my devices again with a new PW.

All devices can't connect. I lose full network functionality despite the app telling me that the network is up and in good shape.

Re: Constantly resetting network

Derickf — Thu, 25 Sep 2025 06:22:36 GMT

Hi folks!

Thanks for your reply. I appreciate you providing all the detailed information about your network setup and configuration.

The team would like to know more about this issue. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Derick.