topic Wifi Point not connecting in Nest Wifi

Wifi Point not connecting

JustLooking — Fri, 10 Oct 2025 09:35:12 GMT

Kids factory reset my wifi point - I am trying to reconnect it - Go through all the stages point shows blue ring colour, first notice i get is that the wifi point was manufactured for another country, but allows me to progress to connect, Then I get a notification that 'Could not communicate with your Wifi Point'

Tried a couple of times with no success. What should I do?

Re: Wifi Point not connecting

JustLooking — Fri, 10 Oct 2025 09:48:43 GMT

Found the code, got the magnifying and LED lighting out - That needs to be clearer.

Re: Wifi Point not connecting

GabrielaG — Tue, 14 Oct 2025 00:25:38 GMT

Hi @JustLooking,

Thank you for reaching out to the Google Nest Community. I understand that you are trying to reconnect your Nest WiFi point after an accidental Factory Reset, but you're getting a "Could not communicate with your WiFi Point" error. I'm happy to assist you.

I appreciate you informing me that you found the code, but to get a better handle on where things stand: Did you successfully add the Nest WiFi point back into the Google Home app after the reset?

I look forward to your response.

Regards,

Gabriela