topic Re: Unable to connect to specific website in Nest Wifi

Unable to connect to specific website

ebcovert3 — Wed, 15 Dec 2021 00:07:07 GMT

My fiance has run into an issue using our Google Wifi. From our home, she is unable to connect to her Apple.com account but can connect when is she is out of the house. I am trying to troubleshoot so my question is this: is there a way to do log analysis on the Wifi devices? I can set up a separate packet capture program on her laptop but I wanted to see if there was a native functionality available.

Thanks

Re: Unable to connect to specific website

MichaelP — Wed, 15 Dec 2021 15:12:40 GMT

Hello @ebcovert3

Google WiFi does not log DNS requests, so there isn't likely anything in the device you could use to help diagnose this. I would try changing the DNS configuration from "automatic" to either your ISP's servers or manually configure something like 1.1.1.1 (Cloudflare) if only as a test. If this is an Apple device, I would also check to see if iCloud Private Relay is enabled (and disable it – again, if only as a test).

Re: Unable to connect to specific website

ebcovert3 — Wed, 15 Dec 2021 16:16:15 GMT

Thanks for the recommendations.

Re: Unable to connect to specific website

Jeff — Wed, 22 Dec 2021 18:42:52 GMT

Hey, ebcovert3.

It looks like MichaelP was able to give you some good info and advice. I just wanted to check in real fast top see if you needed anything else or if you were all set here. If you need anything more, just let me know.

Thanks!

Re: Unable to connect to specific website

ebcovert3 — Wed, 22 Dec 2021 20:54:49 GMT

Jeff,

I am good. Thank you. This can be closed now.

Re: Unable to connect to specific website

Jeff — Mon, 27 Dec 2021 19:12:24 GMT

Thanks, ebcovert3.

If you need anything else, go ahead and start up a new thread.