topic Re: Force the access point for a given device in Nest Wifi

Force the access point for a given device

Rubb — Wed, 22 Dec 2021 23:34:36 GMT

Hello,

My device is keeping using the Google wifi router while there's a Google wifi access point closer. How could I force the device to use a given access point instead?

Thank you in advance!

Regards.

Re: Force the access point for a given device

MichaelP — Thu, 23 Dec 2021 14:25:31 GMT

Hello @Rubb

WiFi client devices decide which access points to connect to (and when to switch). Google WiFi does provide some extra information that can help clients make better decisions, but not all clients pay attention to that. It sounds like your device is one that doesn't. You may be able to get it to re-evaluate which access point to connect to by disabling and re-enabling its WiFi interface briefly, or just power cycling the whole device (if it's a smart TV, though, you may have to pull the wall plug for a few seconds – turning it off may not be enough).

Re: Force the access point for a given device

Jeff — Mon, 27 Dec 2021 17:54:08 GMT

Hi, Rubb.
I just wanted to jump in real fast to see if you saw MichaelP's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Force the access point for a given device

PH_Stephen — Tue, 28 Dec 2021 17:14:26 GMT

Been having similar issues since replacing modem a few days ago. Factory resets galore, swapping router and wifi point to obtain new address. Thought was ISP modem's firewall was probably causing the issue so recommendation from support was to to purchase new modem. Purchased new modem and still no device is connecting to second wifi point. Mesh test states good connection and some devices lose service all together despite being right next to second wifi point. What are we missing?

Re: Force the access point for a given device

Jeff — Tue, 28 Dec 2021 21:15:07 GMT

Hey, PH_Stephen.

Sorry for the issues you're having. So before changing out your modem, you didn't have any issues at all, or were there some issues present? Does this current modem also have built-in WiFi capability, or is it a standard modem?

Re: Force the access point for a given device

PH_Stephen — Wed, 29 Dec 2021 16:36:20 GMT

Hey Jeff- No issues at all. New modem does not have built-in WiFi. However - editing this post because although mesh test good to wifi point, I just tried a hardwire from laptop to wifi point and unable to access internet. I am able to access when I hardwire to other primary router.

Re: Force the access point for a given device

Jeff — Wed, 29 Dec 2021 18:00:18 GMT

Ok, thanks for the added info PH_Stephen. It helps to understand things a bit better. Hopefully we can sort this one out. I'll be checking into possible fixes for you.

Thanks.

Re: Force the access point for a given device

Jeff — Wed, 19 Jan 2022 23:28:47 GMT

Hi, PH_Stephen.

It's been a while since we've touched base on this. Have you been able to make any further progress on this? I'll be happy to pick things back up and work with you on it if you're still seeing the same troubles. Let me know if there's been any change.

Thanks.

Re: Force the access point for a given device

PH_Stephen — Wed, 19 Jan 2022 23:55:17 GMT

We had to go buy a new Wi-Fi mesh system to get it to work. So - bought a new modem first per google support recommendation which did not resolve the issue and then bought Arris tri band Wi-Fi mesh system to replace google Wi-Fi.

Re: Force the access point for a given device

Jeff — Thu, 20 Jan 2022 23:43:32 GMT

Hey, PH_Stephen.

Sorry to hear that we couldn't get the result you needed, but I'm hoping the new solution you chose works out for you in your specific situation. If there's anything else we can do for you here, let me know.

Thanks.

Re: Force the access point for a given device

Jeff — Tue, 08 Feb 2022 18:53:54 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Force the access point for a given device

Jeff — Wed, 09 Feb 2022 22:55:35 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks