topic Re: Trouble connecting to the Cloud network during set-up in Nest Wifi

Trouble connecting to the Cloud network during set-up

Mmay27 — Thu, 23 Dec 2021 18:57:34 GMT

I am getting a “trouble connecting to the cloud network” while trying to set up a brand new Nest WiFi Router. All of my restarts and factory resets haven’t worked. Help!

Re: Trouble connecting to the Cloud network during set-up

olavrb — Fri, 24 Dec 2021 07:37:14 GMT

Where do you live (country), what ISP, what modem (brand and model), and how have you connected the Nest Wifi router to it (ports, what kind of cables).

If you are indeed following the steps from the setup guide:

https://support.google.com/googlenest/answer/9548301?hl=en

It sounds like certain traffic gets blocked. I'd contact your ISP if I were you.

Re: Trouble connecting to the Cloud network during set-up

Jeff — Wed, 29 Dec 2021 20:08:38 GMT

Hi, Mmay27.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Trouble connecting to the Cloud network during set-up

Jeff — Tue, 04 Jan 2022 20:24:08 GMT

Hi, Mmay27.
Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Trouble connecting to the Cloud network during set-up

Mmay27 — Tue, 04 Jan 2022 20:28:16 GMT

Thank you - I was able to get it sorted out and working!

Re: Trouble connecting to the Cloud network during set-up

Jeff — Tue, 04 Jan 2022 21:54:30 GMT

Ah, perfect. Thanks for letting me know Mmay27. If you need anything else in the future, please feel free to start up a new thread.

Thanks!