topic Connected Disconnected in Nest Wifi

Connected Disconnected

UltramanDad — Wed, 19 Jan 2022 00:37:30 GMT

My Nest Router is continuously dropping the signal. My Sony Android TV is hardwired to the network, but continuously informs me that it is connected, disconnected, connected, disconnected... I've checked everything with the ISP including having a docsis 3.1 modem upgrade and new cable run to the house. I see that other people are having the same issue. Is there a fix, or do I just trash this router and tell everyone what a horrible POS the Mest Mesh wifi is?

Re: Connected Disconnected

EdwardT — Wed, 26 Jan 2022 21:52:11 GMT

Hi UltramanDad,

Thank you for reaching out. I'm sorry to hear that your having an issue with the connectivity of your TV. I'd love to know more about this, and I have a few questions:

When did the issue start?
Are you only experiencing this on your Sony TV?

Looking forward to your response.

Thanks,

Edward

Re: Connected Disconnected

EdwardT — Sun, 30 Jan 2022 22:21:55 GMT

Hi UltramanDad,

How's it going with your Google WiFi? Still need our help?

Thanks,

Edward

Re: Connected Disconnected

UltramanDad — Mon, 31 Jan 2022 02:24:24 GMT

No. I gave up, boxed it up and purchased a Netgear wireless router. I'm very disappointed in Google for not alerting customers about the issues or attempting to fix it.

Re: Connected Disconnected

Jeff — Fri, 04 Feb 2022 17:04:38 GMT

Hey, UltramanDad.

I'm sorry to see that we were unable to sort this out for you. I understand your frustration and I hope that your new situation works out for you and for your needs. If there's anything else you need, please let me know.

Thanks.

Re: Connected Disconnected

Jeff — Mon, 07 Feb 2022 17:04:27 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Connected Disconnected

Jeff — Wed, 09 Feb 2022 23:40:11 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks