topic Re: Google wifi point in Nest Wifi

Google wifi point

Lgarciaaguzman — Thu, 16 Dec 2021 23:48:42 GMT

I can not connect one of my Google wifi points. When I plug it in, it blinks blue very fast for about 1 minute and then Slowly blinks red/orange. I have tried to reset it by pushing down the button on the side of it. It blinks blue for 30 seconds and then goes back to red/orange. It never goes to solid blue. I can not reset it from the Google home app bc I have never been able to add this point.

Re: Google wifi point

Turk — Sun, 16 Jan 2022 04:15:32 GMT

I have exactly the same issue, never had any feasible feedback yet!!

Re: Google wifi point

Jeff — Wed, 19 Jan 2022 17:55:12 GMT

Hi, Lgarciaaguzman and Turk.

Sorry for the connection issues you're having with your WiFi point. I know it's frustrating when part of your network won't work properly. This is actually an issue that others have been reporting and it's being looked at by internal teams. I do have a few troubleshooting steps you can take in the meantime, but I am still waiting back for an answer from our internal teams on a fix.

Give these a try and see if it clears up the issue for you.

Do a manual factory reset using the button on the device. Instructions are found here: https://bit.ly/3rAfkpQ
Try resetting your connection to cloud services. Instructions for that are below.

Open the Google Home app.

Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

After trying these steps, see if setup will complete for you. If not, please let me know.

Thanks.

Re: Google wifi point

Jeff — Fri, 04 Feb 2022 20:56:27 GMT

Hi, Lgarciaaguzman.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Google wifi point

Jeff — Wed, 09 Feb 2022 22:20:52 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google wifi point

Jeff — Thu, 10 Feb 2022 22:26:31 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks