topic Re: Wifi Dropping - Devices and WiFi Points in Nest Wifi

Wifi Dropping - Devices and WiFi Points

bknyjp — Wed, 19 Jan 2022 17:51:56 GMT

Hi everyone,

I've had my nest wifi for almost a year and its been amazing! These lasts two months have been hell. My network is CONSTANTLY dropping and is not reliable, at all. I have 'gigablast' internet with my ISP and can barely watch a movie on Hulu/Netflix without a drop.

Gaming? Forget it. Can't. I've spoken to google support 4 times via chat and phone, still no fix. As an fyi, I've taken the following steps:

1. 'Network refreshed' my entire network. Twice. Didn't help. (Unplugged my modem and all points.)

2. Chage the DNS to 'custom' input and the server addresses I was given by google. Also did this twice. Didn't help.

3. Factory Reset each wifi point. Didn't help.

4. Factory reset my network. Didn't help.

All of this support was via chat and phone. My wifi is still horrendous. It's so frustrating.

If I'm being honest, I am really disappointed with the support I have been given. I feel like I am being given 'busy work' regarding troubleshooting. I have explained to some of the support staff that I have gone through these steps and it has not worked. Still the same steps are suggested. I just want reliable wifi.

Note - Nothing on my network has changed so there is no reason for the failure. Same network name, same password, pucks are all in the same spot, nothing has changed.

Final note - That's another issue, the pucks are also CONSTANTLY switching from great connection, to weak, to offline (and back again) without being touched in a matter of 5 minutes. What is up with the mesh?! (Yes, they worked flawlessly before these issues.)

Re: Wifi Dropping - Devices and WiFi Points

3rd_base — Wed, 19 Jan 2022 18:26:48 GMT

Completely agree, you'd think they'd give the option to roll back some of the updates until they know what the issue is (and have fixed it) with the newer updates.

Re: Wifi Dropping - Devices and WiFi Points

msgraves — Wed, 19 Jan 2022 19:43:06 GMT

I'm having the same issue. Just got my network setup a few weeks ago and it was working fine. Now is constantly disconnecting from the modem and I have to unplug the router to get it to reconnect. Very disappointing. Might go back to my Netgear router...

Re: Wifi Dropping - Devices and WiFi Points

bknyjp — Wed, 19 Jan 2022 23:19:14 GMT

I'm generally not the person that walks into a store to scream and put on a show to get something addressed. I believe that being polite will often get you more results. With that...Geez this is frustrating. I just want reliable wifi!

Re: Wifi Dropping - Devices and WiFi Points

bknyjp — Wed, 19 Jan 2022 23:21:45 GMT

Completely understand. The worst part for me, is that this issue has been pending for such a long time. This would generally not be acceptable in any business sense. Due to the fact that this is an ongoing issue I imagine they've already lost a number of quality customers. Personally I'm happy with my Google everything - I'm just really disappointed with this wi-fi and that solution hasn't been identified.

Re: Wifi Dropping - Devices and WiFi Points

Leogvs — Fri, 21 Jan 2022 05:00:13 GMT

having same issues. very frustrating. I was blaming my provider. I have Google WiFi for years now and moved to nest few months ago. randomly, connection will drop from all points and will generally come back in few minutes.

Re: Wifi Dropping - Devices and WiFi Points

Whocarestop — Fri, 21 Jan 2022 07:22:54 GMT

Same problem. Google is really failing lately.

Re: Wifi Dropping - Devices and WiFi Points

3rd_base — Fri, 21 Jan 2022 17:30:01 GMT

Exactly, and I work from home more often than not, so having that reliable connection is vital. This really needs the appropriate attention.

Re: Wifi Dropping - Devices and WiFi Points

bknyjp — Fri, 21 Jan 2022 20:02:59 GMT

Same. It makes working from home very difficult. Yesterday I was cut off while on a video call with my manager. Needed to switch to a mobile hotspot...smh

Re: Wifi Dropping - Devices and WiFi Points

wservers — Sat, 22 Jan 2022 17:24:55 GMT

I've had the same issues for over a year but seems to be happening more frequently now. Sometimes the messy shows all points are strong, but yet I can't connect outside the network. Other times a point that hasn't moved, goes from strong to weak, it offline all together unless I either try refreshing the mesh network or pulling the plug and restarting the weak point.

Im glad I finally found it's not just happening to me. It's been very frustrating and I hope the community response will get Google to find a fix.

Re: Wifi Dropping - Devices and WiFi Points

bknyjp — Sat, 22 Jan 2022 19:08:57 GMT

Fyi everyone. Google has asked for the following. Please share if you can. It can only help...i hope.

Network Connectivity Questions:

How long did the WiFi network work properly before encountering connectivity issues? 10 MONTHS

How did you discover that the network was having connectivity issues? DEVICES KEPT LOSING CONNECTIVITY.

Did any of the WiFi points give audible errors, such as:

“I can't reach the internet right now. Check your modem or router connection and try again. -NO

“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app” -NO

Something else? (Please note the error message, or how the issue was discovered) -NO

WiFi Setup Questions:

What is your WiFi setup? (single router or multiple access points - how many?) NEST ROUTER AND 3 PUCKS

What is the location of the affected WiFi point in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?) ALL POINTS AND DEVICES ARE AFFECTED. DEVICES DROP WHEN IN THE SAME ROOM AS A PUCK.

Did you change yourWiFi setup recently / was it was working fine before / what did they use before and what did they swap to? NOTHING CHANGED

If you know any of this info, please provide it as well:

Router brand (make and model) ARRIS CM8200

Router security, such as WEP, WPA, WPA2, etc - DEFAULT

Router software version - LATEST VERSION

What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc? - IM USING GOOGLE NEST WIFI WITH 3 PUCKS

Re: Wifi Dropping - Devices and WiFi Points

NoMoG-Mesh — Thu, 03 Feb 2022 15:06:17 GMT

Done with this! My new Eero 6 has just arrived.

Re: Wifi Dropping - Devices and WiFi Points

bknyjp — Thu, 03 Feb 2022 21:23:46 GMT

It is with great sadness that I am resigning from my position with google nest wifi. I have received an offer from netgear orbi that provides stability. Thank you for what you have taught me.

Re: Wifi Dropping - Devices and WiFi Points

Mike83725 — Tue, 08 Feb 2022 02:03:30 GMT

I cannot believe it. A new twist. My Nest Wiki shows offline and the routers intermittently show connected and offline and it still WORKS! I found the Events History and Nest Wifi started going "offline" Dec 6. A week goes by nothing, all's well, then about two weeks ago it starts going offline everyday. I'll be moving to Amazon eero if this continues. The thing I don't understand is how can the Nest Wifi be offline and the routers online and the connection working? The app is simple and works. Intermittently the Mesh test fails. The set up is simple. It either works or it doesn't.

Re: Wifi Dropping - Devices and WiFi Points

wuziq — Thu, 10 Feb 2022 02:17:52 GMT

I have 4 AC-1304 units, all version 13729.57.27.

All Google apps on my phone (Pixel 2) are updated.

In the past week or so, I've gotten notifications from my Google Home app that one wifi point or another was offline for x number of hours and is back online again. Those wifi points haven't been touched. In fact nothing about the network has been touched, physically or otherwise.

Last night I selected "wifi" on the Google Home app and it said my network was offline, even though it was working, and multiple devices were connected to it. I physically unplugged and plugged the wifi points, and my network was reported as online again.

Things seemed fine again, until about 10 minutes ago, when the internet connection slowed to a crawl. I ran a mesh connection test, which reported that one of my wifi points was offline. I went to check on it and its operation light was normal.

Last thing I've noticed is that the Devices tab in the Google Home app is stuck on loading forever. No devices appear anymore.

Any ideas?

I just factory-reset my network. Devices list still stuck on loading forever. Sometimes it'll just say "Something went wrong", so I back out of the app completely and try again, to no avail.

Re: Wifi Dropping - Devices and WiFi Points

Mike83725 — Thu, 10 Feb 2022 15:32:31 GMT

Yep. My Nest Wifi is intermittently "offline" and various "Online and connected to 1 Wifi point." I have Wifi + 2 points. Both points show Great Connection or one or both show Offline. Mesh test "One or more of your Wifi points is offline in the current location".

*BUT the internet works! I have turned off notifications and if I think about it, restart the network. Nest worked flawlessly via THE APP for several months and then two months ago, according to "events" the system lists failures (offline) for hours and a few for days!!! Yet the internet works. There's a malfunction somewhere and I can't figure it out so I ignore.

Re: Wifi Dropping - Devices and WiFi Points

wuziq — Thu, 10 Feb 2022 19:28:56 GMT

Still getting weird drops, even moreso than before the factory-reset of the network.

Device list still stuck loading forever, or "Something went wrong"
Mesh test sometimes fails, saying that I should check whether my router is plugged in and on, which it is
Mesh test sometimes says that one of my points is offline, but it isn't, according to the operational light
This is maybe more anecdotal but I got kicked off a zoom meeting this morning while sharing my screen, after people were saying that there was a delay. I did a speed test via the Home app and the speed was "blazing fast".

Re: Wifi Dropping - Devices and WiFi Points

Leogvs — Thu, 10 Feb 2022 19:50:46 GMT

4 times yesterday i had nest go offline and yes my network goes down when next go offline intermittently.

very annoying. i spent tons of time with comcast support and it was not xfinity issue.

All the time it was google wifi and nest wifi

Re: Wifi Dropping - Devices and WiFi Points

Leogvs — Thu, 10 Feb 2022 19:51:34 GMT

has anyone opened support ticket with google?

Re: Wifi Dropping - Devices and WiFi Points

msgraves — Thu, 10 Feb 2022 19:58:33 GMT

Since my previous concerns, I have not had any issues with my network connections. My router connections have been stable, and I have made no changes.