topic Super Slow Wifi in Nest Wifi

Super Slow Wifi

jtwade262 — Tue, 25 Jan 2022 02:28:37 GMT

I recently moved and upgraded to Gb internet speeds from my ISP. When I first set up my nest wifi and point I got great speeds over wifi (6############ Mbps). Recently though I'm lucky to get 50 Mpbs even right next to the router.

When I run a speed test with the home app it says I'm getting 900 Mbps download and directly wired devices are getting that speed. However, anything connected with wifi still only get ############ Mbps. A factory reset fixes the issue for about ten minutes then it seems to throttle back down.

I have updated my DNS settings and no improvement.

8.8.8.8

8.8.4.4

Any help would be greatly appreciated.

Re: Super Slow Wifi

justadudepostin — Tue, 25 Jan 2022 04:24:27 GMT

Awesome. Just bought some from Amazon today. Noticed the same thing. Giga speed directly plugged in and 200 mps wifi. Going to return them after realizing there is an issue. Long forum post about this and Google simply does not care. Dodged a bullet.

Re: Super Slow Wifi

3rd_base — Tue, 25 Jan 2022 04:31:02 GMT

Issue has been going on for 6+ months. Google has done nothing noticable. Send it back

Re: Super Slow Wifi

justadudepostin — Tue, 25 Jan 2022 04:39:54 GMT

Yeah man. Thank god for these forums and people actually posting they are having an issue that google does not care about. Saved me a whole lot of "unplugging" "plugging" "scratching head"

Re: Super Slow Wifi

SeverusD — Wed, 26 Jan 2022 21:40:11 GMT

My Google Nest WiFi also randomly slows down to 0.25Mbs. Rebooting the devices helps temporarily, but then it does it again. I specifically bought this so I'd never have to reboot. Boy, do I feel foolish.

Re: Super Slow Wifi

justadudepostin — Wed, 26 Jan 2022 21:43:21 GMT

So I returned my Nest. I could never get over 300mps even standing over top. I bought the upgraded Eero 6 and now I am getting 925mps.

Re: Super Slow Wifi

EdwardT — Sun, 20 Feb 2022 17:26:24 GMT

Hi folks,

Thanks for reaching out, and I'm sorry to hear that you're having an issue with the speed of your Google WiFi. You could click on this link to learn more about things that could affect your WiFi speed.

Thanks,

Edward

Re: Super Slow Wifi

EdwardT — Wed, 23 Feb 2022 19:55:40 GMT

Hi folks,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Super Slow Wifi

jtwade262 — Thu, 24 Feb 2022 00:26:18 GMT

Yes, I have already returned the device as recommended by the Google technician I spoke with on the phone. We spent three hours on 2 separate days doing every version of a reset, factory reset, and setting's change and no improvement. According to them it was likely a "manufacturing defect".

I now have an Asus Zenwifi AC router and it gives me 5############ Mpbs in all areas of my home.

Re: Super Slow Wifi

EdwardT — Sat, 26 Feb 2022 18:32:04 GMT

Hi jtwade262,

Thanks for the update. I'm sorry to hear that you have to return it. We're always here if you have questions.

Thanks,

Edward

Re: Super Slow Wifi

EdwardT — Tue, 01 Mar 2022 18:40:10 GMT

Hi jtwade262,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Super Slow Wifi

cjmarling — Sun, 13 Mar 2022 19:41:54 GMT

I purchased these in May of 2021. They worked well for a while, but I have been having the issue descried in this thread and others for as long as I can remember. Blazing speed into the router from my modem, but the router consistently doesn't offer anywhere near that speed coming out of it to a device located within a foot of it.

Is there a way to return this product to Google and get a refund? I'm long past the refund timeline from Amazon, but have owned it for less than a year. This issue appears to be what the product is as opposed to an issue with it, as threads like this go back months and months.

Very interested in return options; please provide.

Re: Super Slow Wifi

Jeff — Thu, 17 Mar 2022 18:26:24 GMT

Hi, cjmarling.

Sorry to hear that you're having issues with your mesh network. As far as finding out about return eligibility, you would need to speak with support directly. You can contact them here, and I would suggest going through chat or phone call for the fastest results: https://bit.ly/3o1aRK5.

If you have any issues getting in touch with support, let me know.

Thanks.

Re: Super Slow Wifi

Jeff — Mon, 21 Mar 2022 20:05:05 GMT

Hi, cjmarling.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Super Slow Wifi

Jeff — Thu, 24 Mar 2022 20:50:31 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Super Slow Wifi

Jeff — Wed, 30 Mar 2022 21:55:20 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks