topic Re: Wifi setup- Additional wifi point in Nest Wifi

Wifi setup- Additional wifi point

Melissat8 — Thu, 20 Jan 2022 14:02:24 GMT

I had two Google Wifi devices, one stopped working. Internet provider replaced both devices with two new devices. I set up my main wifi point with no issues and when I went to add additional it it won't connect. I've spent hours troubleshooting the issues with Google and my internet provider. My internet provider said they will schedule a technician to come out. I'm trying to resolve this issue before then because it is several weeks out.

The only thing I can think of is the Google Home app not being compatible with the most recent iOS update. Any ideas?

Re: Wifi setup- Additional wifi point

Melissat8 — Thu, 20 Jan 2022 14:05:14 GMT

I'm using an iPhone 12 pro with iOS 15.3.

Re: Wifi setup- Additional wifi point

Melissat8 — Thu, 20 Jan 2022 17:26:18 GMT

So it was an iPhone software issue with Google Home. I found an old iPhone with older software and downloaded google home... and tried to set up the device. it worked. 🙄

Re: Wifi setup- Additional wifi point

Jeff — Thu, 20 Jan 2022 17:42:56 GMT

Hey, Melissat8.

Sorry for the confusion and runaround you experienced setting up the WiFi point. It looks like you were able to get things working, which is good news. As you found your answer, I did want to touch base real quick to see if there's anything else you needed or that I could help you with. If so, just let me know!

Thanks.

Re: Wifi setup- Additional wifi point

EdwardT — Mon, 24 Jan 2022 01:34:50 GMT

Hi folks,

@Jeffrey, thanks for the help!

@Melissat8, Glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

Thanks,

Edward

Re: Wifi setup- Additional wifi point

EdwardT — Tue, 25 Jan 2022 17:28:06 GMT

Hi Melissat8,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Wifi setup- Additional wifi point

carlo10 — Wed, 26 Jan 2022 19:25:04 GMT

I can’t add the 2 Wi-Fi point. I been tried every thing I know but still nothing happened.

Re: Wifi setup- Additional wifi point

EdwardT — Wed, 26 Jan 2022 22:27:59 GMT

Hi carlo10,

Thanks for posting. Could you tell us more about what's happening. I have a few questions:

Were you able to set up the point that is connected to your modem?
What's the light status of the points you're trying to set up?
What's the exact message that you're getting?

Looking forward to your response.

Thanks,

Edward

Re: Wifi setup- Additional wifi point

EdwardT — Sun, 30 Jan 2022 21:30:30 GMT

Hi carlo10,

Just checking in. How's it going with your Google WiFi? Please let us know if you still need help.

Thanks,

Edward

Re: Wifi setup- Additional wifi point

EdwardT — Mon, 07 Feb 2022 00:43:32 GMT

Hi carlo10,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Wifi setup- Additional wifi point

EdwardT — Sat, 12 Feb 2022 21:42:13 GMT

Hi carlo10,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward