topic Re: Problem connecting to cloud in Nest Wifi

Problem connecting to cloud

Skuli — Fri, 14 Jan 2022 19:15:13 GMT

Help pls. Just bought Google Nest WiFi Router and point. Downloaded Google home app to my Iphone. Now I'm trying to set up the router but continue to receive the following error "Problem connecting to cloud". I´v disconnected both Power- and Ethernet cables, deleted and reinstalled the app, still I continue to receive the same error. Any advice would be appreciated.

Best regards

Skuli

Re: Problem connecting to cloud

kiltguy2112 — Fri, 14 Jan 2022 19:49:08 GMT

If your old router was supplied by your ISP, is it still in line before your new router? A good number of ISP's tie router MAC address to their system. Knowing what you had and how you are trying to connect things now will help alot.

Re: Problem connecting to cloud

Skuli — Sat, 15 Jan 2022 11:27:01 GMT

Spot on, this was my problem. Everything is up and running. Thanx a million 😉

Best regards

Skuli

Re: Problem connecting to cloud

EdwardT — Sat, 22 Jan 2022 19:38:12 GMT

Hi folks,

@kiltguy2112, thanks for the help!

@Skuli, awesome — glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

Thanks,

Edward

Re: Problem connecting to cloud

EdwardT — Wed, 26 Jan 2022 22:42:06 GMT

Hi Skuli,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Problem connecting to cloud

Skuli — Thu, 27 Jan 2022 03:54:59 GMT

Hi Edward

Thank you for checking. I indeed did and apologize for not replying to it.

Thanks for the support.

Skuli

Re: Problem connecting to cloud

frank401 — Thu, 27 Jan 2022 20:31:31 GMT

Need help please. On the app is still showing "Problem connecting to cloud". Can't get beyond this point.

Re: Problem connecting to cloud

Skuli — Thu, 27 Jan 2022 21:09:04 GMT

If your old router was supplied by your ISP, then a good number of ISP's tie router MAC address to their system. If this is your case, suggest you contact your ISP to have them change the settings for the router and you should be good to go.

Re: Problem connecting to cloud

BeyondFrustrate — Sat, 29 Jan 2022 14:42:41 GMT

My provider just replace the modem and made sure the router and modem are talking to each other today. I tried setting up 2 other routers and neither can connect to the cloud. I bought this router due to the mesh wi fi and the square feet it covers. How can this issue be fixed for me? I am about to go buy a different brand for a router because this has been a problem for several weeks and it looks like an on going problem with google app. When will it be fixed 100%? Or should i return this router and buy a one without cloud issues?

Re: Problem connecting to cloud

Jeff — Wed, 09 Mar 2022 21:28:59 GMT

Hi, everyone.

Sorry for the issues you're all seeing with connections. There are some good suggestions in the thread here as far as troubleshooting goes. I wanted to hop in and see who still had issues and who might have sorted out their problems. If you're needing help, please let me know and we can look more into your specific situation and setup.

Thanks.

Re: Problem connecting to cloud

Thermostuck123 — Thu, 10 Mar 2022 04:11:30 GMT

I am having the same issue. I saw the explanation they provided that helped you, but what did you actually do to fix the problem? That's where this thread loses me. Any help would be appreciated!

Re: Problem connecting to cloud

Thermostuck123 — Thu, 10 Mar 2022 05:16:19 GMT

I am still having trouble with this. I see all the explanations but I dont know what steps I need to take. It sounds like I need to contact my internet service provider?

Re: Problem connecting to cloud

Jeff — Thu, 10 Mar 2022 17:42:17 GMT

Hi, Thermostuck123.

Your issue might be a little different. Did you recently change routers from your ISP?

Re: Problem connecting to cloud

Thermostuck123 — Thu, 10 Mar 2022 22:02:31 GMT

No. The ISP and router at our property has always been the same one. We had an analog thermostat. We are trying to install a Google Nest Thermostat for the first time here. I have absolutely no idea how to solve this issue. I've been scanning this and other sources to troubleshoot. Frustrated. Is there any possibility of it being a faulty thermostat? I am looking at all the other threads on this same issue. I just dont know if is connected or not. And if it is, how to fix the issue.

Re: Problem connecting to cloud

Thermostuck123 — Thu, 10 Mar 2022 22:03:00 GMT

Thanks for getting back to me btw!

Re: Problem connecting to cloud

Jeff — Thu, 10 Mar 2022 23:23:25 GMT

Hi, Thermostuck123.

There is a possibility of the thermostat being the issue. Have you been in contact with support to discuss with them directly what's happening with the thermostat? You can reach them here, just select either phone or chat to reach someone directly: https://bit.ly/3o1aRK5.

Give that a try and let me know if you need continued help here as well.

Thanks.

Re: Problem connecting to cloud

Jeff — Mon, 14 Mar 2022 16:58:56 GMT

Hi, Thermostuck123.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Problem connecting to cloud

Jeff — Thu, 17 Mar 2022 18:17:53 GMT

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Re: Problem connecting to cloud

Thermostuck123 — Thu, 17 Mar 2022 21:58:16 GMT

Hello Jeff, my apologies for the delay. I was never able to connect from my phone, the issue persisted. However, my wife was able to connect to the thermostat and install it. I’m not sure what the issue is with my Google home app.

Re: Problem connecting to cloud

Jeff — Fri, 18 Mar 2022 18:14:17 GMT

No worries, Thermostuck123.

I'm happy to hear that you got it working, but I'm sorry it wasn't worked out on your device. Hopefully an app update clears that up for you. Are you having any issues managing the device at this point, or is it all working ok?