topic Re: Google nest Wi-Fi keeps disconnecting and reconnecting. in Nest Wifi

Google nest Wi-Fi keeps disconnecting and reconnecting.

abellaj — Tue, 24 Aug 2021 20:54:00 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Teyana Bobbitt

My Google nest has never had an issue until recently. Last week on Wednesday the Wi-Fi started going in and out. The internet remained working but the Wi-Fi would go in and out. I called Spectrum they said something was wrong with the modem and yesterday they said they fixed it. They are now claiming that it is Google that is the issue. Spectrum said that I'm probably on a channel that a lot of people are on and that's the issue. I spoke to someone from Google yesterday and they troubleshooted the issue. The internet has still been calling on and off and I don't know what to do. I have already unplugged the modem and the router and then plug the modem waiting for the internet to work and plugged in the router. I have reset the priorities and my modem is a modem alone. I need help.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

abellaj — Tue, 24 Aug 2021 20:57:34 GMT

Hi Milan,

Welcome to the Google Nest Wifi Help Community,

We appreciate you sharing those information. Have you tried doing some online ping test to check your network connection stability? Also just to isolate the issue, could you try changing your WiFi network name & password? I suggest to avoid using special characters or spaces as some other wireless devices are not able to read or do not support special characters, in which can cause an issue with the device connectivity on the network.

Here's how you can change it - Open the Google Home app > Tap Wifi >Settings > Enter a new network name and password > Tap Save.

Also, do you mind changing your network's DNS into "custom" and use Google's DNS? Just kindly put in 8.8.8.8 on the primary server and 8.8.4.4 on the secondary server. Once done, do a full network restart to allow the entire network to re-establish connections.

Disconnect the power cable and Ethernet cable from the Nest Wifi router.
Disconnect the power cable from the Wifi point, if applicable.
Disconnect the ONT’s power supply and wait about 5 minutes for the ONT’s internal cache to clear.
Reconnect the ONT’s power supply and wait for it to fully boot back up.
After the ONT is back online, connect the Ethernet cable back to Nest Wifi router's WAN port (globe symbol port).
Connect the power back to the Nest Wifi router/Nest Wifi point.
Allow the entire network to be fully back on.

Hope this helps.

All the best,

Nhest

Community Specialist

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

K_tabs — Sat, 25 Sep 2021 21:17:00 GMT

My nest router started doing this 2 months ago and I've tried everything to fix. ISP has come out here and claimed it's the best router. I recently learned it crashes everytime I try downloading games or if two devices are streaming video at the same time. According to all the trading Ive done, it sounds like faulty hardware which google is aware of but doing nothing about. I'm so frustrated as I work from home and paid alot of money for a device that shouldn't have issues.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

OTTOMADDUX — Fri, 22 Oct 2021 05:21:32 GMT

I have the same problem. None of the suggested steps help. I cannot wait around for google to fix this problem since i work from home.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

branco — Sun, 31 Oct 2021 08:53:00 GMT

I had the same problem with Google Nest WiFi. I solved it by activating the bridge mode instead of NAT mode.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

K_tabs — Sun, 31 Oct 2021 14:55:14 GMT

How do I do this? From the home app?

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

Jeff — Mon, 01 Nov 2021 16:01:17 GMT

Hey, K_tabs.

To enable bridge mode, you can do it a variety of ways. We have a help article that shows you the different possibilities and the recommended steps. You can check that out here: https://bit.ly/3nQiHqK

If you need any help after going through that guide, please let me know. Thanks.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

Jeff — Mon, 08 Nov 2021 20:46:06 GMT

Hi, K_tabs.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

branco — Tue, 09 Nov 2021 11:35:12 GMT

I've been trying to debug the problem for weeks, it's really frustrating. It seems that only bridge mode is working correctly. If I activate the NAT mode I cannot stay connected to the wifi for more than a few minutes.

I can add some details on the analyzes carried out.

The first time I installed and configured Google Nest WiFi I had an amazing connection with speedtests close to 1Gbps for a few hours. Then the disconnections started and I fixed them with the bridge mode.

The strangest thing, however, is that now the speedtest does not reach more than 95Mbps in download (300Mbps in upload) via the speedtest of the Google Home app. If, on the other hand, I do a speedtest via browser from a device connected to the network (Google Nest WiFi) then I get to 500Mbps in download. My provider is Sky WiFi (Italy) and I am using Sky WiFi Hub connected to Google Nest WiFi via Ethernet. Sky WiFi Hub has all WiFi networks turned off at the moment.

Same device (Google Pixel 5), same network from Google Nest Wifi, same time. On the left the speed test from Chrome Browser. On the right the speed test from the Google Home App.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

Jeff — Tue, 09 Nov 2021 17:26:10 GMT

Hi, White.

Thanks for all that added info. Again, this is something we're following closely and trying to find a resolution for, and your information definitely helps us sort out what might be going on. I'll make sure our internal teams see how your testing has affected results.

Thanks!

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

firesock — Tue, 16 Nov 2021 01:31:05 GMT

I'm also affected by this problem.

When I'm downloading large files (more than 500 MB) Or multiple downloads simultaneously, the wifi disconnects from my Android phone, losing time because it brokes the download. I have not tried the bridged mode. What are the implications of using that mode?

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

Jeff — Tue, 16 Nov 2021 21:18:34 GMT

Hey, everyone.

I'm sorry you're all still seeing this happen. I'm still waiting for more information from our internal teams, but I'll update as soon as I know more. I know it's been a frustrating experience, so thank you for being patient while we work on this.

Thanks.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

Jeff — Wed, 17 Nov 2021 18:32:31 GMT

Hey, everyone.

We're still discussing this internally and testing situations and different factors. I have a series of questions and things to check with your intermittent connections. I realize some of this has been answered or checked, but as we're gathering very specific info right now, it would really help us move things along. Thanks so much for your input.

Network Connectivity Questions:

How long did the WiFi network work properly before encountering connectivity issues?
How did you discover that the network was having connectivity issues?
Did any of the WiFi points give audible errors, such as:

“I can't reach the internet right now. Check your modem or router connection and try again.
“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
Something else? (Please note the error message, or how the issue was discovered)

WiFi Setup Questions:

What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected WiFi point in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?)
Did you change yourWiFi setup recently / was it was working fine before / what did they use before and what did they swap to?
If you know any of this info, please provide it as well:

Router brand (make and model)
Router security, such as WEP, WPA, WPA2, etc
Router software version
What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc?

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

branco — Wed, 17 Nov 2021 18:41:10 GMT

Hello @Jeff i really appreciate all this support, and I want to help you and the team in all possible ways to fix it.

This weekend I will factory reset the Google Nest WiFi and make a new test from the beginning. I will report a detailed feedback for every point.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

Jeff — Wed, 17 Nov 2021 20:34:29 GMT

Hey, branco.

We really appreciate that! I know we're asking for a lot info and stuff to look into, so we really do appreciate the help.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

firesock — Thu, 18 Nov 2021 13:10:14 GMT

Hi Jeff.

I'm having the disconnection problem when I'm downloading large files and establishing several connections (multiple apps or web pages while downloading). The download gets freeze and the reconnect the wifi and start again.

The ISP modem is now configured as bridge mode, but the problem remains. I have only one nest wifi router without repeaters.

Since I remember I have had this problem, but it happens only when I'm downloading large files or have a lot of connections.

The firmware version of the router is 13729.57.27.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

K_tabs — Thu, 18 Nov 2021 16:35:41 GMT

This is my issue as well...same setup and everything. I'm about to throw the router off the balcony.... All I want is someone to acknowledge this issue, give me a call to fix or push out an update.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

K_tabs — Thu, 18 Nov 2021 16:36:36 GMT

I factory reset mine from the begining and had no luck...same issues persist.

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

branco — Sun, 21 Nov 2021 15:10:05 GMT

Hello, I have done more than a day of testing on the connection and I am reporting my feedback. I made an important discovery: there is a device connected to the main router that is causing most of these problems.

The Sky technicians installed this device for me as a repeater to watch Sky TV in multiple rooms, they told me that it served as a repeater and that it created a mesh network with the decoder and the other Sky devices.

This device was also connected directly to the Sky Hub via ethernet (on the port next to the one for Google Nest WiFi). I think that its name is Sky Booster (image in attached).

Yesterday I tried to install Google Nest Wifi on a clean Sky Hub setup (Wifi off, only Google Nest Wifi connected to Sky Hub via ethernet). Everything went smoothly, the Nest self-configured in NAT mode and I only had two visible disconnects in the first couple of hours. These disconnections lasted a few seconds but less than a minute. When these disconnections occur, there is no particular feedback from the device: you return to the 4G network and after a few seconds the device automatically reconnects to the wifi.

I have only Google Nest Wifi without access points/repeaters, my house is 60m2.

In this day of use I tried video calls, hours of gaming with Google Stadia, and on average I had 20 devices connected. Everything worked perfectly, I never had a disconnection. The only misbehaving for me is the Google Home app speed test which keeps telling me that my download speed is < 100Mbps. This can't be true because all the sppedtests done on the devices show much higher download speed.

A few hours ago I tried to reconnect the Sky Booster device via ethernet to the Sky Hub (Nest Wifi is still in NAT mode). The disconnections are immediately restarted, the network was very unstable, and most of the time I can't even complete a speedtest because the device is disconnected.

This made me realize that my TV network doesn't need Sky Booster to work. I can watch TV in all my rooms even if Sky Booster is disconnected. So I will do some tests in the next few days to verify that actually the lack of this device in the network has no impact.

I hope that all this infos are useful. You can find images of my network devices in attached .

PS: Do you think there is a way to connect Google Nest Wifi directly to my FTTH ONT? I did a quick test a few weeks ago but the network created did not have internet.

Sky Wifi Hub (main router)Sky Booster (repeater, nash)

Re: Google nest Wi-Fi keeps disconnecting and reconnecting.

guilhermesalema — Sun, 21 Nov 2021 20:40:13 GMT

This is not a recent issue from Google Wifi repeaters. If you search internet you will see hundreds of reviews reporting DNS problems and internet disconnects since 2020.

I think that google already knows that this problem is there but cannot solve without refund. It's unbeliave that a big company like Google negleciat this.

Chrome will return this during the problem DNS_PROBE_FINISHED_BAD_CONFIG

While some gadgets will lose connection several times per hour.