topic Re: How do I select a device that appears disabled when editing a group? in Nest Wifi

How do I select a device that appears disabled when editing a group?

abellaj — Fri, 03 Sep 2021 00:49:40 GMT

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Original Poster:Jdot89

I am trying to edit an existing group in my google home app on iOS. I would like to select a set of devices to pause their internet. When I edit the group a long list appears. Some of which are identifiable by name. Some have no name, “unknown device”. And some are slightly grayed out. The device I want to select is grayed out but can be selected. Once I select it and hit next an error is returned. Is there a way to refresh this list or somehow force the selection to work?

Re: How do I select a device that appears disabled when editing a group?

Jeran — Mon, 13 Sep 2021 21:48:35 GMT

Hey there Jdot89,

I apologize about the late response, I appreciate your patience! Are you still having issues with those devices in the Google Home app? If you are, let me just ask some questions about the problem:

Are you referring to speaker groups?
Are those gray devices connected to your Wi-Fi network?
What troubleshooting steps have you already tried?
What is the error message that you are getting?

The steps I can give depend on how you answer the questions above, so I look forward to your response! Also, if you had any more questions or concerns for me, please ask!

Best regards,

Jeran

Re: How do I select a device that appears disabled when editing a group?

Jeran — Fri, 17 Sep 2021 19:29:48 GMT

Hey there Jdot89,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: How do I select a device that appears disabled when editing a group?

GarrettDS — Mon, 20 Sep 2021 16:59:43 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS