topic Re: One unit not working in Nest Wifi

One unit not working

Bigsbest25 — Tue, 11 Jan 2022 16:32:50 GMT

I have 3 nest units, one of them is no longer connecting. I have rebooted the router, and unplugged and plugged in all three units. What else can I do?

Re: One unit not working

EdwardT — Tue, 18 Jan 2022 18:08:51 GMT

Hi Bigsbest25,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the connection of one of your Google WiFi points. I see that you already tried some troubleshooting steps to resolve the issue. I'd love to know more about this, and I have a few questions:

What's the light status of the point that isn't connecting?
Is it showing as offline on the Google Home app?

You could also check this link for other steps you could try.

Looking forward to your response.

Thanks,
Edward

Re: One unit not working

Jeff — Mon, 31 Jan 2022 23:41:37 GMT

Hi, Bigsbest25.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: One unit not working

Jeff — Tue, 01 Feb 2022 20:15:38 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: One unit not working

Jeff — Wed, 02 Feb 2022 18:42:52 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks