topic Re: Slow Wifi Speed with Google Nest wifi in Nest Wifi

Slow Wifi Speed with Google Nest wifi

goldshlager — Thu, 09 Dec 2021 16:31:33 GMT

Hi Support Team,

I have Google Nest Wifi Router with two points. When I'm doing the mesh connection points test it says good speed, and also when I'm doing the speed test it says 500MB download which is good. The problem is when I'm using other speed test apps, sites like okla, speedtest.com, fast.com I'm getting 60MB download speed connection via my Iphone 12. Also, I tried to do a speed test from my smart tv, and I get the same slow speed results, 50 -60MB speed download. Note: My speed at home is 500MB, and when I'm using LAN directly, I'm getting 500MB, but wifi is 50 -60 mb via other download speed test apps and sites.

Can you please assist and let me know why I'm getting such a slow connection via wifi with Google Nest?

Thanks,

Nir

Re: Slow Wifi Speed with Google Nest wifi

Shifty — Fri, 17 Dec 2021 20:21:38 GMT

I have the exact same issue. I have a 1Gbps (official) connection. The speed from the Nest router is very fast, no problem there. However on all my WiFi devices its varies between 20-50Mbps... Fastest i've seen is 70Mbps.

I've tried moving the points, resetting everything. Including standing right next to the router when testing. No dice.

Re: Slow Wifi Speed with Google Nest wifi

Jeff — Fri, 28 Jan 2022 22:54:03 GMT

Hey, goldshlager.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Slow Wifi Speed with Google Nest wifi

Jeff — Mon, 31 Jan 2022 22:41:16 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Slow Wifi Speed with Google Nest wifi

Shifty — Mon, 31 Jan 2022 23:03:31 GMT

Hello Jeff

I still have this problem. I even changed my router

Re: Slow Wifi Speed with Google Nest wifi

Jeff — Wed, 02 Feb 2022 18:36:51 GMT

Hi, Shifty.

Did you get a replacement router from support? Which router are you now using?

Thanks.

Re: Slow Wifi Speed with Google Nest wifi

Shifty — Wed, 02 Feb 2022 18:46:23 GMT

Hey

I'm still using the Gen2 Nest router. I meant the fiber box from the ISP, fiber modem.

Re: Slow Wifi Speed with Google Nest wifi

Jeff — Wed, 02 Feb 2022 21:28:33 GMT

Ok, thanks for clarifying that, Shifty.

With the new modem you got, is it a modem only, or is it a modem and router combo? Does it create its own wireless signal as well?

Re: Slow Wifi Speed with Google Nest wifi

Shifty — Wed, 02 Feb 2022 21:34:01 GMT

Hello Jeff

Its a router modem combo. I have disabled All WiFi on the router modem combo

Re: Slow Wifi Speed with Google Nest wifi

Jeff — Wed, 02 Feb 2022 21:51:19 GMT

Ok, Shifty. That's good information for me to work with. I'll take a deeper look into things now that I know more and will return when I know some more for you.

Thanks.

Re: Slow Wifi Speed with Google Nest wifi

Giuseppe89 — Fri, 01 Apr 2022 18:54:33 GMT

HI Jeff, I am having the same issue with Sky Wifi. Wifi on the main modem is 800Mb while if I use Google Nest I get max 60 Mb in Download and 120Mb in upload... very strange.

How can I fix it?