topic Re: Adding 3rd gen 2 Nest router issue in Nest Wifi

Adding 3rd gen 2 Nest router issue

Daniel5 — Tue, 14 Dec 2021 03:49:37 GMT

Hello,

Purchased a 3rd wifi router last week. When adding to my existing wifi setup ( 2 nest routers, one wired to modem ) all are gen 2. No issues on existing ones and working well. Adding a 3rd isn’t going the way I thought. Anyways, here is what is happening. Google home app can detect the setup network with no problem. Proceeds with “preparing mesh” and then I scan the QR code of the new device. It goes into “connection failed” very quickly. Already tried to move the new device literally next to the wires router one. Another thing I did is get the latest google home app for ios.

Error I keep getting, try again does nothing:

iOS app version:

Re: Adding 3rd gen 2 Nest router issue

Jeff — Wed, 02 Feb 2022 22:30:20 GMT

Hey, Daniel5.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Adding 3rd gen 2 Nest router issue

Jeff — Tue, 08 Feb 2022 22:58:54 GMT

Hi, Daniel5.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Adding 3rd gen 2 Nest router issue

Jeff — Mon, 14 Feb 2022 20:25:22 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Adding 3rd gen 2 Nest router issue

Jeff — Mon, 14 Feb 2022 22:26:30 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks