topic Re: Google Nest Wi-Fi setup issue in Nest Wifi

Google Nest Wi-Fi setup issue

Rsr — Mon, 22 Nov 2021 19:26:51 GMT

Just bought a 4 point Google Nest Wifi system. When going through setup in the Google Home App, I add the first point device, scan the QR code on the back, and when trying to connect to Wifi I get the error "Connection failed. Couldn't connect to device. Try again or tap get help for more solutions."

my internet connection on existing ISSP router is good.

no helps or CSR number to resolve this issue.

Re: Google Nest Wi-Fi setup issue

apexslide — Fri, 10 Dec 2021 13:02:42 GMT

Have multiple gen 1 devices in my home. Tried to add a new google router to control things but use the old gen 1 devices as points. New Nest router won't connect and I had to do a factory reset to get the old router online. Now when I try and add in the points they all "Fail to connect" and I can't get anything to be added.

Re: Google Nest Wi-Fi setup issue

Jeff — Fri, 10 Dec 2021 17:38:14 GMT

Hey, Rsr.

It's been a while since you posted and I'm sorry for the late reply here, but have you been able to resolve this or are you still seeing the same issue? Let me know if you need support and I'll be happy to help out on that. I know how frustrating setup issues can be.

@apexslide, sorry you're having the same troubles. You've done the factory reset on the old points, but have you tried it on the new Nest router as well? I know it's new, but sometimes when setting up points, it's helpful to reset all devices involved. If you've already done so, just let me know and we can check other options on this.

Thanks.

Re: Google Nest Wi-Fi setup issue

apexslide — Fri, 10 Dec 2021 17:51:57 GMT

I'm still having this issue. I have tried using a hard wire to connect the point to the router, still no luck. I have 3 points and I can get NONE of them to connect.

Re: Google Nest Wi-Fi setup issue

apexslide — Fri, 10 Dec 2021 17:55:43 GMT

I have moved the points so they are next to the router. I have moved them so they are in the next room. I have hardwired them into the router. I have hardwired them into an ethernet switch. I have uninstalled and reinstalled my app on my phone. I have manually factory reset the router and all points multiple times.

I get same result. Once I get the router online and establish a new network, I get the Connection failed. Couldn't connect to device. Try again or tap get help for more solutions." error.

Re: Google Nest Wi-Fi setup issue

apexslide — Fri, 10 Dec 2021 18:43:41 GMT

When trying to setup a point the app detects the point and when I try and connect to it I get:

"The WiFi network "setup(pointID)" does not appear to be connected to the Internet. Do you want to temporarily use cellular data? " I have tried using cellular data and Keep trying Wi-Fi.

Re: Google Nest Wi-Fi setup issue

Jeff — Fri, 10 Dec 2021 22:15:39 GMT

Thanks for the extra info, apexslide.

Yeah, that's really frustrating, and you've tried a lot of troubleshooting only to run into the same issues. Have you tried rotating a different point in as the main router? It's not always a fix, but it has worked for other users at times. It's probably worth giving that a try too.

Thanks.

Re: Google Nest Wi-Fi setup issue

apexslide — Sat, 11 Dec 2021 13:47:08 GMT

I have tried swapping out multiple of the units and got nowhere. I finally broke down and got a cheap Android tablet, I heard the issue is with iOS. I was able to get everything configured with the Android tablet and I'm back up and running again. HORRIBLE experience and I'm now out $200 for a tablet I didn't need but had to have to get back online.

The iOS app needs to be fixed so people don't run into this. It totally crippled me.

Re: Google Nest Wi-Fi setup issue

Jeff — Mon, 13 Dec 2021 22:09:20 GMT

Hey, apexslide.

Sorry that you had to go to those lengths to find a workaround. Yes, the iOS bug is a known issue and will be fixed, but I don't know the timeline for that. Sorry it's been such an inconvenience.

Re: Google Nest Wi-Fi setup issue

rruggerio — Tue, 28 Dec 2021 15:39:53 GMT

@JeffHaving the exact same issue. I have two older google wifi units and have tried everything mentioned here short of buying an android tablet. Any updates on the iOS bug fix? I'm going to assume there are a lot of users in the same position after the holiday.

Re: Google Nest Wi-Fi setup issue

Roxana — Sat, 01 Jan 2022 21:40:30 GMT

Trying to set up a Nest Wi-Fi and keep getting the message that there is no connection try again later

I have already reset everything and it still won’t work

can this be fixed or is it an iOS bug and I should return this nest Wi-Fi to Costco?

Re: Google Nest Wi-Fi setup issue

apexslide — Sat, 01 Jan 2022 22:19:31 GMT

I had to get an Android device from Costco to get routers set up. Known bug with IOS not sure yet when it will be fixed.

Re: Google Nest Wi-Fi setup issue

djmotto2 — Mon, 03 Jan 2022 19:48:55 GMT

lol this is so sad. The only way to fix this issue is to use an android device. From a billion dollar company. Love to see it

Re: Google Nest Wi-Fi setup issue

Epicxmo3896 — Tue, 04 Jan 2022 19:11:00 GMT

So true. Google fix this!

Re: Google Nest Wi-Fi setup issue

Jessol — Tue, 04 Jan 2022 20:39:27 GMT

I had the same issue..delete and re-download the Google home app. You might have inadvertently blocked some permissions that allowed the app to link to the nest during setup.

Re: Google Nest Wi-Fi setup issue

Womguy — Wed, 12 Jan 2022 16:00:28 GMT

Any update on this issue? As above, bought 4 google wifi points at Costco. Have Xfinity internet and iPhone XR. Set up first point as router with no issues. Have had no luck onsetting up the other 3 points in a mesh ("after scanning QRC code on each get the same"Connection failed Couldn't connect to device" error. Have tried resetting, etc. with no luck. Tried calling Google help but never got a person on the phone or chat. Trying to get a wifi connection to the basement for an upcoming Peloton delivery and connection.

Re: Google Nest Wi-Fi setup issue

mama_marf — Wed, 12 Jan 2022 22:35:28 GMT

I'm having the same issue - I'm furious. I've done everything listed in this thread short of buying an android device to fix it - which is insane.

Re: Google Nest Wi-Fi setup issue

Womguy — Wed, 12 Jan 2022 23:11:58 GMT

Finally got a pleasant Google rep on the phone today who walk me through several of the same solutions and settings on my iPhone. After 30 minutes or so he suggested I take the 4 pack back to Costco and try another. Having the same result with the new 4 pack. Frustrating. Assuming there is some setting I'm missing but can't figure it out. Will probably return the second set tomorrow. Next, whether to try the Nest wifi or Eero wifi 6.

Re: Google Nest Wi-Fi setup issue

mama_marf — Thu, 13 Jan 2022 02:44:36 GMT

I ended up borrowing an Android laptop from my neighbor -- installed my wifi points in seconds after the HOURS I wasted. Apple needs to get their crap together. It's 100% an iOS problem.

Re: Google Nest Wi-Fi setup issue

mama_marf — Thu, 13 Jan 2022 02:45:38 GMT

And by the way - you will LOVE your Peloton!! I got the Bike in Oct of 2018 and the Tread+ in October of 2020.