topic Re: Nest Router as a Point in Nest Wifi

Nest Router as a Point

ViewParker — Mon, 20 Dec 2021 19:25:44 GMT

I saw posting that I can use a router as a point, but when I try and set it up, I get an error message saying that it needs to be connected to via ethernet cable? How do I do it or can I not do it and need to return them? Thanks, Matt.

Re: Nest Router as a Point

Foggerton — Tue, 21 Dec 2021 00:35:12 GMT

Shouldn't be saying that. Did you try to first factory reset to the device?

Re: Nest Router as a Point

ViewParker — Tue, 21 Dec 2021 01:10:19 GMT

I tried now and bought a combo pack and the second one didn't work either. When I add the device on Google Home App, it finds the unit, but won't permit any setup but as a router.

Re: Nest Router as a Point

Jeff — Thu, 03 Feb 2022 22:48:12 GMT

Hey, ViewParker.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Nest Router as a Point

Jeff — Tue, 08 Feb 2022 23:32:12 GMT

Hi, ViewParker.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Nest Router as a Point

ViewParker — Tue, 08 Feb 2022 23:38:44 GMT

I am good thank you. Returned that box, but mesh is up and running well.

Re: Nest Router as a Point

Jeff — Tue, 08 Feb 2022 23:41:22 GMT

Good news, ViewParker. Thanks for the update.

Since we have a resolution on this one, I'll go ahead and close up the thread. If there's anything else you need, please feel free to start up a new discussion.

Thanks!