topic Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no in Nest Wifi

Can't Set Up New WiFi Point - Can't Find Device Error

rgaila — Tue, 11 Apr 2023 16:11:14 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Dean O'Kelley

I’ve been able to scan QR code however I can’t connect Device not found”. Any suggestions?

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

rgaila — Thu, 02 Sep 2021 21:49:59 GMT

Hey there Dean O'Kelley,

I'm sorry for the late response, but I wanted to hop in here to help. I understand wifi issues can be confusing, but I'm happy to help.

I would suggest going through and following these steps to resolve your issue.

1. Before adding a Nest Wifi point to an existing Nest Wifi network, make sure the device is in the "ready to setup" status and is showing a "slow pulsing white" light. If you're seeing a different light status, I suggest to perform a factory reset on the Nest Wifi point.

Check this link on how to: Factory reset Google Nest Wifi and Google Wifi devices. Go to 'Factory reset your router or point with the factory reset button on your device' section.

2. Once your Nest Wifi point is ready, we recommend to place it on an area that are not more than 2 rooms away from the Nest Wifi router or to the nearest Wifi point.

3. Force close the app and ensure 'Location Services' and 'Bluetooth' are both turned ON on the phone/device you're using. Turn OFF mobile/cell data, if possible.

4. Make sure to connect the phone/device you're using to your Nest Wifi network.

Open the app and proceed connecting your Nest Wifi point to the network.
Add Google Nest Wifi points to an existing network

5. If the issue persists, do a full network restart to re-establish connections.

Disconnect the power cable and Ethernet cable from the Nest Wifi router.
Disconnect the power cables from the Nest Wifi point and to the other Wifi points.
Disconnect the power cable from the modem.
Allow the power to stay disconnected from all for 5 minutes.
Connect the power back to the modem only and wait for it to fully boot back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest Wifi router's WAN port (globe symbol port).
Connect the power back to the Nest Wifi router, Nest Wifi point and other Wifi points.
Allow all Wifi points to be fully back on.

6. Once done, try connecting your Nest Wifi point to the network again.

Hope this helps.

-From Garrett DS, Community Specialist.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Jeff — Wed, 12 Jan 2022 18:03:43 GMT

Hi, all.
Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Edwardo456 — Wed, 12 Jan 2022 21:06:37 GMT

Hi there, I'm having the same issues. New google nest setup. One of the points is added, the other I can't find.

I've turned off/on a 100 times, including resetting all units. I've moved the point closer and closer, including into the same room but it still can't 'find it' when trying to add a new device. I've ensured I'm on the same WIFI as the rest of the nest.

I've managed to work out that the point WIFI is working (as I can connect to it) but I still cant find it in my google home app.

Any other suggestions are very welcome!

Cheers,

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Jeff — Mon, 17 Jan 2022 17:17:56 GMT

Hi, Edwardo456.

Sorry that you're having that issue with your point. Did you happen to try performing the factory reset on your point and setting it up again to see if that clears up the issue? If you have tried that already, let me know and we can look at different options.

Thanks.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Chuckcwoo — Tue, 18 Jan 2022 10:01:28 GMT

Same issue? Anybody else have a fix?

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Edwardo456 — Tue, 18 Jan 2022 11:17:47 GMT

Hi Jeff,

I did. No luck. I’ve also tried accessing the point Wi-Fi and adding it that way.
Have tried on different phones, and tried using my computer.
have been jumping through various hoops as directed by google support but so far haven’t found a fix

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Jeff — Tue, 18 Jan 2022 17:53:40 GMT

Hey, Edwardo456.

Let's try resetting your cloud connection to see if that clears things up. The process is below.

Open the Google Home app.

Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If you run through these steps and it stays the same, let me know and we'll keep looking into things. Thanks.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Edwardo456 — Tue, 18 Jan 2022 23:07:36 GMT

Hi Jeff. Same outcome I’m afraid 😞

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Edwardo456 — Tue, 18 Jan 2022 23:08:31 GMT

Not one I’ve managed to find sorry

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Jeff — Wed, 19 Jan 2022 18:43:07 GMT

Ok, thanks for trying those steps, Edwardo456. We have an internal team looking into this now and I'll share any updates I receive from them here in the thread. I'm hoping to hear more soon.

Thanks.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

warbuxx87 — Wed, 19 Jan 2022 21:00:46 GMT

Same issue

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

druddz — Wed, 19 Jan 2022 21:15:46 GMT

I'm having exactly the same issue

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Jeff — Thu, 20 Jan 2022 18:25:43 GMT

For those jumping in with the same issue, have you already tried resetting the cloud services connection as mentioned above? If you have and things still aren't working, please let me know.

Thanks.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Jruderwier — Fri, 21 Jan 2022 08:16:31 GMT

Same issue

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Chuckcwoo — Fri, 21 Jan 2022 09:24:12 GMT

I’ve tried resetting the cloud services connection and it still doesn’t work Re adding a nest wifi point

Here’s an additional Data point but still can’t add the wifi point: i borrowed an android phone and tried to add the nest wifi point on the android google home app. The android google home app can detect the new nest wifi point. When you click add, you’re required to download another app called Device Utility App. The Device Utility App is able to detect the new wifi point but after you click start to add the wifi point, it just gets stuck “connecting”. The app is pretty bad and based on google store reviews alot of other people having issues. Still can’t add the wifi point to my network but was able to see the new wifi point on android google home (and still not on Apple iOS google home)

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

EaMiNiJo — Sat, 22 Jan 2022 11:40:29 GMT

Same issue here

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

casperskj — Sun, 23 Jan 2022 19:24:55 GMT

same issue here

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Kvogler — Mon, 24 Jan 2022 23:33:52 GMT

Same issue here. Very frustrated.

Re: New set up. Point won’t connect to Wi-Fi. “Can’t find Device”. Have tried several times with no

Kvogler — Mon, 24 Jan 2022 23:35:36 GMT

I have reset everything twice. Toggled off the cloud. Even moved the point closer to the router and nothing.