topic Nest wont connect in Nest Protect

Nest wont connect

Nestsucks6 — Sun, 31 Mar 2024 01:24:22 GMT

I have 2 nest protect gen2 that wont join my home. It it goes through the whole process and fails while adding it to my home with a P009 error code.

Read online that they recommend enabling port forwarding (TCP 11095) temporarily for activation and then it can be disabled. That didn't work.

It said there are special dns features that need disabled. Those settings don't exist on my Netgear routers.

I've tried 2 routers, the second of which was entirely at defaults aside from a live connection to my cable modem. When connected to this router, with a perfect Internet connection the nest app wont work at all. Leave the network and suddenly it works fine.

I had tons of trouble adding the yale lock last year. Why does nest stuff so terrible at simply activating and joining WiFi networks in 2024?

Re: Nest wont connect

David_K — Sun, 31 Mar 2024 13:12:16 GMT

I'd recommend reading the update here:

If needed, here is how to contact the Google Nest support team directly.

Go to Contact Us - Google Nest Help
Select an appropriate product or category, type a brief description of the issue, then click Next.
Click Other, then click Next step.
In the Resources section, click Next step.
Choose to get a phone call, call or chat with the team, depending on availability in your country.

Re: Nest wont connect

Nestsucks6 — Mon, 01 Apr 2024 01:34:56 GMT

I was able to solve this by connecting my phone to another phones hotspot, then completing activation and change the WiFi settings to the correct ones after.

Still no idea why it required secondary Internet to complete the process.