Protect which I reset to factory but unable to add as I get error code 007

Moxie1109 — Thu, 04 Apr 2024 16:36:30 GMT

Re: Protect which I reset to factory but unable to add as I get error code 007

Obedv — Wed, 10 Apr 2024 20:42:39 GMT

Hi there,

Running into an error code during Nest Protect setup can be a hassle. I'm here to help you troubleshoot it!

How did you perform the factory reset? To make sure you're following the correct procedure, here are the steps:

Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
Release the button when your Protect starts to say its version number.
Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
- To cancel the factory reset, press Protect’s button again during the countdown.
After a few seconds, your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.

I understand you might still be seeing the error code even after following the steps. Here are some additional troubleshooting tips that might help:

Make sure Bluetooth is on. Toggle the Bluetooth off, then back on to refresh the connection.
Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
Restart the phone or tablet.
Move all devices being used for pairing closer to the router.
Restart the router.

Let me know how it goes.

Best Regards,

Obed