topic Re: General Notifications missing in App in Nest Protect

General Notifications missing in App

ArchieB68 — Sat, 27 Apr 2024 11:08:11 GMT

I'm very new to Google Nest and I'm struggling to even set up basic notifications. I have two Google smoke detectors which are intstalled and recognised on my app. I want them to notify my android phone if there is an alert but I can't find general notifications on my phone app. I'm in Settings then Notifications but there is no "General Notifications" to set up an alert, What am I doing wrong? This seems like such a basic requirement, why is it so difficult?

Re: General Notifications missing in App

jenniffert — Tue, 30 Apr 2024 19:03:29 GMT

Hi @ArchieB68,

Thanks for reaching out here in the community! I'm sorry for the missing notifications in the app. Help's here!

In this situation, I suggest the following:

Make sure you have the latest version of the Nest app and your phone's software.
Ensure your mobile device is connected to the same Wi-Fi network as your smoke detector and linked to the same account.
Check the notification settings in the app you used to set up your product for the first time. For more detailed instructions, refer to this article: Change Nest notification settings.

Let me know how it goes.

Best regards,

jenniffer

Re: General Notifications missing in App

ArchieB68 — Wed, 01 May 2024 05:47:58 GMT

I have the latest app on my android phone but returning to my original query the help documentation states there should be a general notification within the notifications of the app which is clearly not there. Is the help link you sent up to date?

Re: General Notifications missing in App

jenniffert — Wed, 01 May 2024 18:12:03 GMT

Hi @ArchieB68,

Thanks for following up.

I really appreciate the information. Absolutely! You can enable notifications from a specific Nest device. Here's the updated article to guide you: Change Nest notification settings.

You can also check your general Android notification settings for additional control. You can find more information in the next article: Control Notifications on Android.

Please keep me updated.

Best regards,

Jenniffer

Re: General Notifications missing in App

ArchieB68 — Sat, 11 May 2024 07:28:32 GMT

Every article I read tells me there should be a sub category under notifications called "General Notifications" but there is not. Can you send me a screenshot of what the notification screen should look like?

Re: General Notifications missing in App

jenniffert — Sun, 12 May 2024 00:34:33 GMT

Hey @ArchieB68,

Thanks for following up! I checked, and the "General Notifications" option is only available in the Home app.

To better assist you, would you mind sharing a screenshot of what you see in the "Notifications" settings?

Additionally, even though you can control Nest Protect through the Google Home app, some features are only available in the Nest app.

Please keep me posted,

Sincerely,

Jenniffer Tesen

Re: General Notifications missing in App

ArchieB68 — Sat, 18 May 2024 22:34:22 GMT

I can't see a way of adding a screenshot to this discussion.

Is it possible to get the smoke detector to ring an emergency contact phone number if smoke is detected ?

Re: General Notifications missing in App

jenniffert — Sun, 19 May 2024 00:49:03 GMT

Hi again, @ArchieB68,

Good question!

For now, Nest Protect cannot ring an emergency contact phone number, but this is a good feature that we all hope will be available in the future. I appreciate your feedback on how to improve our products to meet your needs.

However, the critical alerts are the best option because they let you know about important events, like a smoke or carbon monoxide alarm, even if your phone's volume is set to low and you've turned on Do Not Disturb. To receive critical alerts from Google Nest, you'll need to turn them on both in General Notifications in the Home app and in your phone's settings.

To set up critical alerts:

Open the Google Home app >tap Settings >Notifications >General Notifications.
Turn on critical alerts.
Check for a banner at the top of the screen.
- If there's a banner that says "Critical alerts are turned off in this device's settings," tap Turn on critical alerts, then follow the steps to complete setup in your phone's settings.
- If there's no banner, you're all done.

Additionally, you have the option to add family members who will also receive the notifications. Important: Only invite people you trust to become home members. You can find more information about inviting home members and how to add them here: Share a home and devices in the Google Home app.

Let me know how it goes.

Best regards,

Jenniffer

Re: General Notifications missing in App

ArchieB68 — Sat, 08 Jun 2024 07:31:50 GMT

I've finally got critical alert notifications on my phone but there is a delay of 5 to 10 minutes for them to get to my phone! If there is a fire I'd like to know straight away. What can be causing the delay between the actual smoke detector alert and my phone notification?

Re: General Notifications missing in App

jenniffert — Sat, 08 Jun 2024 18:03:12 GMT

Hey @ArchieB68,

Thanks for the update! I understand how inconvenient it is when notifications are delayed on your phone. Let's try to fix this!

Here are a few things we can try:

Ensure you have the latest versions of the Google Home app and Nest app.
Make sure your mobile device's software is up-to-date.
Confirm if the mobile device isn't on battery optimization settings.
If possible, try using another mobile device to see if the notification delay persists. This will help us determine if the inconvenience is specific to your current phone.

Please keep me posted.

Best regards,

Jenniffer

Re: General Notifications missing in App

ArchieB68 — Mon, 10 Jun 2024 05:19:20 GMT

All my software is up to date. I also have a Tapo app with cameras that send notifications when a proximity alert is detected. These notifications are always instant.

Re: General Notifications missing in App

jenniffert — Mon, 10 Jun 2024 18:25:59 GMT

Hi @ArchieB68,

Thanks for the confirmation! I understand the inconvenience this can cause. This could be related to Wi-Fi connectivity inconveniences, such as slow network communication or intermittent disconnections. This could lead to your Nest Protect continuously disconnecting and reconnecting or slow response times in the app.

To help troubleshoot the notification delay, I'd like to ask the following:

How many devices do you have connected to the WiFi network?
Are there any nearby appliances that could interfere with the Wi-Fi signal, such as baby monitors, microwaves, or large furniture? Here's a helpful article about how to identify wireless interference.
How far away is the Nest Protect from your router?

In addition to the above, I recommend performing a speed test on your Wi-Fi, restarting your Wi-Fi router, and checking for any router updates. You can also verify the Nest Protect's Wi-Fi connection; refer to the next article: Troubleshoot when Nest Protect disconnects or is offline.

Please keep me posted.

Best regards,

Jenniffer

Re: General Notifications missing in App

ArchieB68 — Thu, 04 Jul 2024 12:33:08 GMT

I tested the alarm again this morning and it sounded no problem. Unfortunately it's been an hour and I still haven't received a notification for smoke on my phone. I need to be notified ASAP as I want to protect my dogs when I'm not at home. These devices seem incapable of alerting me via notification so I'm going to return them. It's disappointing when a big company like Google can't even get fundamental functions to operate properly.

Re: General Notifications missing in App

jenniffert — Sat, 06 Jul 2024 17:10:14 GMT

Hi again, @ArchieB68,

Thanks for following up. I apologize for the delay and understand how frustrating it is that your Nest Protect isn't sending smoke notifications. I'd be happy to help!

Let's try the last steps:

Perform a factory reset on the Nest Protect. Instructions about how to erase all settings can be found in this article: Reset Nest Protect and erase all settings.
Delete the device from the Nest app and set up the Nest Protect again. For removing the device, you can refer to the next article: Remove a product from your account.
Enable all permissions for the Nest app and ensure notifications are enabled.

Let me know how it goes.

Best regards,

Jenniffer