topic Re: Nest Protect Hot Battery in Nest Protect

Nest Protect Hot Battery

labitzky — Tue, 07 May 2024 01:39:32 GMT

Seeing from other thread that very hot batteries in Nest Protect are a known issue. Would like to understand whether the device is safe to keep using with fresh Lithium batteries. Please see

Case ID is 9-1936000035895.

Re: Nest Protect Hot Battery

pereztzum — Tue, 07 May 2024 01:47:07 GMT

Hi @labitzky,

I understand your frustration with the hot battery on your Nest Protect devices. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

Re: Nest Protect Hot Battery

labitzky — Tue, 07 May 2024 01:49:53 GMT

Thanks; done. Please let me know what else you need.

Re: Nest Protect Hot Battery

pereztzum — Tue, 07 May 2024 01:57:22 GMT

Hi @labitzky,

Thanks for letting me know, I can confirm we have received your information.

Your case is going to be followed by another agent via email, please help them with all the needed information.

Best,

Brandon.

Re: Nest Protect Hot Battery

DanCoco — Thu, 30 May 2024 19:09:48 GMT

Report this issue to the Consumer Product Safety Commission as it is a commonly reported issue that Google has failed to address or acknowledge internally. https://www.saferproducts.gov/IncidentReporting