topic Re: Can't Connect to Nest Protect - Randomly Offline - P014 Error in Nest Protect

Can't Connect to Nest Protect - Randomly Offline - P014 Error

KSAT — Thu, 06 Jun 2024 19:13:45 GMT

Good day, all!

I have 3 Nest Protect devices in my house. Realized yesterday that 2 had gone offline for an unknown reason. Batteries are good in each device.

I've followed directions posted to this forum to attempt to resolve on 1 of the 2 offline devices w/o any success. I've noticed a few different error codes being presented throughout my attempts: P014, P021 (4.6), & P024 (6007) are one's I recall at the moment. Here are some of the steps I've attempted:

Restart Router/APs
Reset Protect devices by holding middle button down until hearing the VERSION number being read back (v3.5.0.3)
Restarting phone, phone wifi, and phone bluetooth
Setting phone in AIRPLANE mode and enabling only wifi and bluetooth
Reseting the Protect again, waking device up, and attempting to reconnect via NEST app

Reading online help makes it sound like there's "no error at all" but I've not had any success at all.

All work has been completed with device sitting directly next to my phone. Lastly, P024 (6007) doesn't appear to be a documented error.

Anyone out there smarter than me about this and can assist? Much appreciate it!

Re: Can't Connect to Nest Protect - Randomly Offline - P014 Error

KSAT — Thu, 06 Jun 2024 19:36:06 GMT

OK - Update!

I've been able to successfully add these 2 "offline" Protect devices but was forced to create a NEW HOME - I could NOT reconnect them to my existing HOME. That is a problem. These are all part of the same house and should be included in the same HOME on the Nest app. Better yet - the Protect devices really need to be added to the list of supported devices in the Google Home app.

Can I MOVE these devices from one HOME to another? The research continues!

Re: Can't Connect to Nest Protect - Randomly Offline - P014 Error

gmelanymelissa — Mon, 10 Jun 2024 00:29:04 GMT

Hi @KSAT,

Thanks for posting here in the community. I'm sorry to hear your Nest Protects were offline randomly. Help's here!

Let's try the steps in this guide:

Move a Nest Protect to another home: If you have another home, you can move your Nest protect between them. Follow these steps to Move a Nest product to another home.

In the meantime, let's check a few things:

Adding Nest Protect to Google Home app: While Nest Protects aren't currently supported in the Google Home app. You can still get some basic information like battery status.

Let me know if you have any other questions.

Best regards,

Melany

Re: Can't Connect to Nest Protect - Randomly Offline - P014 Error

KSAT — Wed, 12 Jun 2024 20:09:08 GMT

Success!

So, despite all of the errors I've received within the app, I was able to move these devices back to my original "HOME" within the Nest App. After adding the devices to a "new Home" within the Nest App, i was able to remove from that home and configure them in my original HOME.

Still not understanding why I couldn't configure these into the same home I had set up, but, setting up a new home for these and moving back worked.

Thanks