topic Re: Faulty Nest Protect in Nest Protect

Faulty Nest Protect

JodiePMac — Sat, 23 Oct 2021 20:53:38 GMT

I have Nest Protects in my home and love them. I have had absolutely no problem with them. Last year, I decided to buy my mother one for her house. She has been upgrading to many smart home products and I thought it would be perfect for her. After only a couple of months, it stopped working and started saying there was an error. I brought it home with me and I have tried a couple of times to set it up, but the same thing happens to me after a day or two. I know I don't have to tell any of you that this product is not exactly cheap, and I am really upset about this because I can find no way to speak to Google and get help with it. I have looked everywhere for the receipt. I know exactly where I bought it but I don't have a receipt. The Protect has a serial number, which I am sure can help in some manner, and a manufacture date on it of August 6, 2019, so it is obviously not several years old and it should still be working, but everything I read tells me they have a 1 year warrantee and you have to have a receipt. Am I going to have to eat this $100? You would think Google would warrantee their products for longer than a year, especially when there is a manufacture date on them! It is embarrassing enough that I bought this product and gave it as a gift to someone because I thought it was such a great product and then it stopped working after a couple of months, but I wanted to be able to replace it for her and if Google doesn't do it, I'm certainly not replacing it with a Protect. Thank you for any help in this regard.

Re: Faulty Nest Protect

Ashepherdson — Sat, 23 Oct 2021 23:11:14 GMT

Sorry, have you not tried contacting Google Support as of yet? As this is a community forum, there is not much we can do except troubleshoot for you, but from the sounds of it your device may simply be faulty (it happens sometimes!)

https://support.google.com/googlenest/gethelp

Re: Faulty Nest Protect

JodiePMac — Tue, 26 Oct 2021 23:13:54 GMT

No. I can't figure out how to get help. As far as I can tell, I can only get help online. I don't see anyway to actually contact a human at Google. If anyone can assist me with this, please! I would love to be able to actually contact support.

Re: Faulty Nest Protect

Ashepherdson — Tue, 26 Oct 2021 23:23:12 GMT

The link I provided gives you the option of asking for a call back if you follow steps 1 and 2 on step 3 you can choose receive a call.

Re: Faulty Nest Protect

JodiePMac — Tue, 26 Oct 2021 23:39:51 GMT

Yes. I see that. I also see that the chat and call features do not work. My only option is to have them call me at their convenience. I have an actual job where I am very busy and I may not be able to answer the phone when Google has time to speak to me. I don't know, maybe it's just me, but you would think a billion dollar company might make things a bit easier for the people who spend their money buying their products. Sorry for the sarcasm, but I am really frustrated with this company and how difficult they make it to get help.

Re: Faulty Nest Protect

Ashepherdson — Tue, 26 Oct 2021 23:44:28 GMT

Whenever I've used that service they call back within a few minutes so just when you're off work give it a try 🙂

Re: Faulty Nest Protect

Jake — Thu, 04 Nov 2021 17:12:29 GMT

Hey JodiePMac,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Thanks so much Ashepherdson for the help.

Best regards,
Jake

Re: Faulty Nest Protect

Jake — Fri, 05 Nov 2021 17:14:06 GMT

Hey JodiePMac,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake