https://www.googlenestcommunity.com/t5/Nest-Protect/Forgot-nest-thermostat-pin-and-it-s-not-connected-to-nest-app/m-p/657369#M10896 <P><SPAN>If you can't control it using the app anymore, you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Wed, 20 Nov 2024 14:24:00 GMT David_K 2024-11-20T14:24:00Z https://www.googlenestcommunity.com/t5/Nest-Protect/Forgot-nest-thermostat-pin-and-it-s-not-connected-to-nest-app/m-p/656824#M10891 <P>I forgot pin for best thermostat and it's not connect to nest home app</P> Sun, 17 Nov 2024 23:40:57 GMT https://www.googlenestcommunity.com/t5/Nest-Protect/Forgot-nest-thermostat-pin-and-it-s-not-connected-to-nest-app/m-p/656824#M10891 Espenbest 2024-11-17T23:40:57Z https://www.googlenestcommunity.com/t5/Nest-Protect/Forgot-nest-thermostat-pin-and-it-s-not-connected-to-nest-app/m-p/657369#M10896 <P><SPAN>If you can't control it using the app anymore, you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Wed, 20 Nov 2024 14:24:00 GMT https://www.googlenestcommunity.com/t5/Nest-Protect/Forgot-nest-thermostat-pin-and-it-s-not-connected-to-nest-app/m-p/657369#M10896 David_K 2024-11-20T14:24:00Z