topic Re: Nest Protect; No Mobile Notifications for Alarms in Nest Protect

Nest Protect; No Mobile Notifications for Alarms

Rex4235 — Wed, 20 Nov 2024 22:23:49 GMT

I have 3, Gen 2 Protects and not only am I not getting mobile alerts for alarm events. I dont even have the option (in the Next app) to turn them on like the manual says I should in Nest App>Settings>Notifications>Protect. The ONLY option I have is to turn on/ off Sound Check notifications and even when on, I dont get those recaps either.

My Nest account is migrated to Google services though I wouldnt think that matters.

Re: Nest Protect; No Mobile Notifications for Alarms

countd — Fri, 22 Nov 2024 17:24:52 GMT

I have the same issue and have not been able to resolve it after hours of troubleshooting. I've tried everything recommended. Thank you for re-opening this issue. There are two other threads for this marked as "resolved" when people are clearly saying the issue has not been resolved.

Re: Nest Protect; No Mobile Notifications for Alarms

cifuentesj — Mon, 25 Nov 2024 02:01:04 GMT

Hi folks,

Thank you for your timely post and the comprehensive information you've provided. I understand you are experiencing some issues with some notification alarms with your Nest Protect 2nd generation. At this time, you will receive notifications if the Nest Protect detects smoke or if there is a danger.

Warm regards,

Jeremy.

Re: Nest Protect; No Mobile Notifications for Alarms

countd — Mon, 25 Nov 2024 02:13:02 GMT

My nest protect sounded the smoke alarm on Friday while I was present in the home and I did not receive a notification.

Re: Nest Protect; No Mobile Notifications for Alarms

cifuentesj — Thu, 28 Nov 2024 03:13:01 GMT

Hi @countd,

Thank you for your timely answer and detailed information. In this case, you can try the following troubleshooting:

Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
Release the button when your Protect starts to say its version number.
Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
To cancel the factory reset, press Protect’s button again during the countdown.
After a few seconds, your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.

Check out this article: Reset Nest Protect and erase all settings.

Please keep me posted and let me know how it goes.

Warm regards,

Jeremy.

Re: Nest Protect; No Mobile Notifications for Alarms

countd — Thu, 28 Nov 2024 04:20:12 GMT

I performed a factory reset about two weeks ago, ensured the nest protect was properly connected to my WiFi, and it did not resolve the issue.

Re: Nest Protect; No Mobile Notifications for Alarms

cifuentesj — Thu, 28 Nov 2024 04:33:50 GMT

Hi @countd,

Thank you for your prompt response and the detailed information you’ve provided. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your Community Thread and Community Username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Warm regards,

Jeremy.

Re: Nest Protect; No Mobile Notifications for Alarms

cifuentesj — Sun, 01 Dec 2024 22:22:47 GMT

Hello @countd, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Thank you for your attention. I look forward to your response.

Warm regards,

Jeremy.

Re: Nest Protect; No Mobile Notifications for Alarms

countd — Sun, 01 Dec 2024 22:32:15 GMT

Yes, I completed it yesterday. I’ll try again today.

Re: Nest Protect; No Mobile Notifications for Alarms

countd — Sun, 01 Dec 2024 22:56:01 GMT

Just submitted the form again.

Re: Nest Protect; No Mobile Notifications for Alarms

Rex4235 — Sun, 01 Dec 2024 23:04:00 GMT

So the form to submit an escalated support ticket doesnt work either.

The irony

Re: Nest Protect; No Mobile Notifications for Alarms

cifuentesj — Sun, 01 Dec 2024 23:46:17 GMT

Hi @countd,

Thank you for letting me know. Please keep an eye on your email. You will receive an email from our technical support team. If you have any questions, please feel free to post at any time.

Warm regards,

Jeremy.