topic Re: Nest alarm triggered in Nest Protect

Nest alarm triggered

Dez3000 — Thu, 28 Oct 2021 11:02:32 GMT

Hi all,

I’m still shaking over this, anyone have an idea of what could have caused it to happen. Early this morning my Nest Protect smoke/carbon monoxide alarm started alerting to smoke in the bedroom and was warning it was about to start and it would be loud. I was woken out of a deep sleep but thankfully found the off switch. There is no smoke in the apartment. No alert in the Nest app either is showing this activity. I’ve had the Nest Protect for years and this has never happened.

I am going out of town soon and am horrified at the mess it would have been with alarm going off with my pet at home and Fire Department breaking in (sitter would not have been here early morning). So now my trust in this product is gone and I can’t leave it on when going away or ever.

Do these devices just suddenly go haywire for anyone else? Are the old fashioned smoke alarms simply more reliable?

Re: Nest alarm triggered

Dez3000 — Thu, 28 Oct 2021 14:32:56 GMT

Update, the device went off multiple times this morning with a smoke alert after I pressed the button to stop it, so I had to remove the batteries. It is useless now.

Re: Nest alarm triggered

Ashepherdson — Thu, 28 Oct 2021 14:51:54 GMT

If it is one specific alarm then it could be faulty , I would suggest contacting support. My "dumb" alarms did the same thing before I switched over to nest protects...it happens sadly!

https://support.google.com/googlenest?hl=en#topic=7029097

Re: Nest alarm triggered

Dez3000 — Thu, 28 Oct 2021 15:38:38 GMT

Thanks for your reply, appreciate it. I will see what Google says, this is the only Nest product in my home.

Honestly it will be hard to relax being away a few days, wondering if alarm is going off and I’m not even being notified on the Nest app, to handle it. That notification system was the reason I bought this...

Re: Nest alarm triggered

Brad — Fri, 12 Nov 2021 20:33:36 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thank you for your help, Ashepherdson.

Re: Nest alarm triggered

Brad — Mon, 15 Nov 2021 16:08:05 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.