topic Re: Smoke alarm randomly going off in Nest Protect

Smoke alarm randomly going off

Kamarantes — Thu, 05 Dec 2024 11:47:09 GMT

We have 3 of these throughout our house and one of them (the same one)… randomly goes off, stating fire in the house. It’s not near steam, it’s been cleaned… it just randomly does it. How do I determine if it’s just a faulty product?

thank you.

Re: Smoke alarm randomly going off

moralesvicente — Tue, 10 Dec 2024 01:24:31 GMT

Hi Kamarantes,

Thank you for posting in the community! I’m sorry to hear that your Nest Protect randomly goes off. No worries. I'd be happy to help.

To better assist you, I’d like to ask the following questions:

What is the model of your Nest Protect (wired or battery), and what generation is it? For detailed information, refer to How to tell which Nest Protect you have.
How long did the alarm sound before stopping?
What software version is currently running on your Nest Protect?
Where was the device purchased?
Where is the Nest Protect installed in your home (e.g., kitchen, bedroom)?

To further assist in diagnosing the situation, I can suggest a safety checkup on your Nest Protect. You can find detailed instructions by checking this article: Learn about Safety Checkup.

After completing the safety checkup, please let me know the following:

LED Behavior: Did the LED light up as expected during the checkup?
Alarm Function: Did the alarm sound correctly during the checkup?
Voice Activation: Did the voice prompts play as expected during the checkup?

Any additional details you can provide will be helpful.

Best regards,

Daniel

Re: Smoke alarm randomly going off

DCMath — Thu, 19 Dec 2024 02:21:35 GMT

I have the same issue and have previously written about this in another thread that was closed. Can you help me with this too? Except we have 2 nest protects randomly going off after being thoroughly cleaned and batteries replaced.

Re: Smoke alarm randomly going off

DCMath — Thu, 19 Dec 2024 02:22:13 GMT

Daniel-I would also appreciate help with this. We have 2 randomly going off and need replacing.

Re: Smoke alarm randomly going off

moralesvicente — Thu, 19 Dec 2024 19:28:44 GMT

Hey DCMath,

Thank you so much for sharing your concerns with me. I understand that you’re facing the same situation with your smoke alarms randomly going off. Let me assist you with further information; it’s a pleasure.

I appreciate that you have taken action by performing the troubleshooting steps above. I can suggest another step, so try to do a factory reset. For your reference, follow this article: Reset Nest Protect and erase all settings. Then if the situation persists, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Daniel

Re: Smoke alarm randomly going off

DCMath — Thu, 19 Dec 2024 22:27:12 GMT

Daniel - I have filled out the form after doing the factory reset. And we are still having the same issues,

Re: Smoke alarm randomly going off

Dbert — Thu, 19 Dec 2024 23:49:20 GMT

I have 6 protect for about 4 years now. (3 of them have been replaces, 2 under warranty, one went to the bin)
I had a smoke alarm in the middle of the night again!! its a bug, just a bug, nothing shows up in the logs.
The only thing a can conclude is that this message is played together with the BATTERY check.

I was looking for another brand but fortunantly. the protect is the most capable sensor, slow burning detection, co detection, temperature increase fire detection, night light.

So after all, i stick to the protects, BUT i really miss the api to send commands to the rollers to open so we could escape in case of real danger. It would be stupid to have 2 alarms in the only escape way to have one that could send the emergency signal to our home automation system.

Maybe this all has a bit more side info but in my opinion this really could be a battery check that triggers emergency notifications. The 3 nests that where bought in the same box where a nighmare. 3 fire alarms when not home and 6 false battery check smoke notifications at night.

And then, last but not least... fire is a emergency notification. When i am not at home and one my doors are opening my android receives a notification by using pushover. There i can choose to use the emergency channel for the sound, bypassing the device volume and do not disturb setting. Very handy!

Why is google nest not using the google android emergency channel for fire or smoke push message trough the emergency channel?

Why not fix these issues and make more people buy these?

Re: Smoke alarm randomly going off

moralesvicente — Thu, 19 Dec 2024 23:54:08 GMT

Hello DCMath,

We have received the information correctly. Stay tuned; a member of our support team will be in touch over email to help.

Regards,

Daniel

Re: Smoke alarm randomly going off

moralesvicente — Fri, 20 Dec 2024 01:10:15 GMT

Hello Dbert,

Thanks for joining the community and sharing such valuable content! We'd love to hear your opinions to make our service even better. Please send us feedback. We'll carefully review requests for potential inclusion.

Regards,

Daniel