topic Re: How do I totally reset my Nest iOS App Without First Logging in? in Nest Protect

How do I totally reset my Nest iOS App Without First Logging in?

Appmadness — Mon, 27 Jan 2025 22:55:16 GMT

So the Nest iOS App wants to verify my account with a phone number I no longer have. How do I totally delete the data in the app so I can set up a new account and start all over again with my new phone number.

Frustrating that I don't see a way to skip the verification or change my number. Is there?

Thanks for your help.

Re: How do I totally reset my Nest iOS App Without First Logging in?

MplsCustomer — Tue, 28 Jan 2025 00:25:06 GMT

@Appmadness

When you have two-factor authentication turned on, you need to turn it off temporarily before changing the phone number used in the two-factor authentication. If you no longer have access to that phone number, you'll probably need to do a factory reset and create a new Nest Account and then reinstall all of your devices.

Re: How do I totally reset my Nest iOS App Without First Logging in?

Appmadness — Tue, 28 Jan 2025 00:55:49 GMT

Thanks for the reply. Factory reset what? The Nest Protects? I do not see any option on the app to create a new account.

Re: How do I totally reset my Nest iOS App Without First Logging in?

MplsCustomer — Tue, 28 Jan 2025 01:10:58 GMT

@Appmadness

These are Google Nest's instructions for doing a factory reset on a Nest Protect:

https://support.google.com/googlenest/answer/9226486

If you have other Google Nest devices, you can search here for factory reset instructions:

https://support.google.com/googlenest

To create a new Nest account, see this Help topic:

https://support.google.com/googlenest/answer/10503498

You might need to delete and reinstall your Google Nest app in order to be able to use those instructions to create a new account.

If you want to talk to Support instead:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.