topic Re: Nest App Crashes While Installing Protect in Nest Protect

Nest App Crashes While Installing Protect

Lynds — Sat, 11 Sep 2021 17:00:03 GMT

Nest App Crashes While Installing Protect. Have tried 25 times and the neat app crashes everything. I’ve deleted and reinstalled the app also on iPhone. What do I need to do?

Re: Nest App Crashes While Installing Protect

chrisvanlaar — Sun, 12 Sep 2021 10:09:17 GMT

I have the same problem, I have the Nest doorbell in the App and have bought the Nest Protect.

I have tried al the possible options but the App crasht always!😡

The shop where i bought it can't help me with it an they said that i can try it here, and didn't succeed i can bring it back to the shop!

I have install the App again

Reset the Nest Protect

remove the Nest doorbell

restart the iPhone 11 Pro (IOS 14.7.1)

and after this step i get a P013 message and the App crasht!

Ik hope someone can help me!

Nest App

Chris

Re: Nest App Crashes While Installing Protect

mrbtl — Tue, 21 Sep 2021 00:19:08 GMT

I have exactly same problem, is there anyone to help us??

Re: reistalling a device

Kika — Tue, 21 Sep 2021 01:01:14 GMT

I currently have the same issue! Have factory reset one nest protector and deleted from my account the other two. IOS app crashes when nest protector tries to connect to the thermostat. I need a solution for this ASAP.

Re: Nest App Crashes While Installing Protect

Kika — Tue, 21 Sep 2021 01:08:58 GMT

I have the same problem, the app on ios is not working properly - we all need a solution ASAP.

Re: Nest App Crashes While Installing Protect

GarrettDS — Tue, 21 Sep 2021 16:59:35 GMT

Hey there everyone,
Apologies for the late response, but I wanted to hop in here to let you know what is going on. We are aware of an issue with the Nest app where it crashes when trying to pair a Nest protect. Our Engineering team is working on a fix for this issue in a future app release.

The best workaround at this time would be to only tap the room name once on the room selection screen and wait for the app to load the next screen in the pairing process.

Please let me know if you have any further questions or concerns.

Best regards,

Garrett DS

Re: Nest App Crashes While Installing Protect

Kika — Tue, 21 Sep 2021 17:51:27 GMT

Hi Garrett,

I can select the room, then the app tries to connect the nest protect to the thermostat and then it crashes, so your proposed solution does not work. It seems the app is simply not working and crashing at different times for all ios users.

Re: reistalling a device

Jtom — Tue, 21 Sep 2021 19:24:19 GMT

Hi Kika From what I can find in other posts we are not alone. The response I saw said they have an issue

with App with iPhones but and they are working on it. I have not received an answer to my post yet.

Re: Nest App Crashes While Installing Protect

GarrettDS — Tue, 21 Sep 2021 19:39:25 GMT

Thanks for the information Kika. I'm happy to take this feedback and pass it along to our engineering team. Please be patient while they continue to work on this.

Best regards,
Garrett DS

Nest app always crashes trying to add product

reduxdj — Wed, 22 Sep 2021 00:44:14 GMT

I can't add my nest protects.

Re: Nest App Crashes While Installing Protect

GarrettDS — Fri, 24 Sep 2021 20:19:40 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Nest App Crashes While Installing Protect

Kika — Fri, 24 Sep 2021 21:11:58 GMT

What response? I see no effective solution for the issue in this page.

Re: Nest App Crashes While Installing Protect

GarrettDS — Fri, 24 Sep 2021 21:35:29 GMT

Hi there Kika,
This is a current bug with the app in regards to the Nest Protect as stated above and I am going to be passing along any further feedback to the engineering team.

If you have any further questions, please let me know.

Best regards,
Garrett DS

Re: Nest App Crashes While Installing Protect

GarrettDS — Mon, 27 Sep 2021 16:25:11 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Nest app always crashes trying to add product

Magic_M23 — Mon, 27 Sep 2021 20:46:56 GMT

I have the same problem. Managed to connect two of my four NEST Protects but the app crashes when I attempt to connect the other two.

Re: Nest App Crashes While Installing Protect

GarrettDS — Tue, 28 Sep 2021 18:03:13 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS

iOS app crashing

Kika — Tue, 28 Sep 2021 18:07:58 GMT

Stop deleting this thread Garrett and fix the iOS app so we can all go back to our lives - it’s not our fault that the app is crashing so we cannot add our nest protects to the network.

Nest App Times Out when Adding Existing Nest Protects to Household.

Shecke — Mon, 04 Oct 2021 15:18:51 GMT

I previously had a Nest Protect (2nd Gen - Hardwired) in my hallway and recently purchased a Nest Thermostat. I saved the Nest Thermostat to what I thought was the correct "Household App Name", but discovered I had used a different "Household App Name". So I deleted the "Household App Name" that contained the Nest Protect and when I try to add it back in to the now single "Household App Name" with the Thermostat in it, by entering the six digit code of the Nest Protect, it times out tryin to connect. I have checked to be sure I have the latest Nest App, I have turned my phone off & on, and I have disconnected the AC from the Nest Protect Do I need to Reset the Home Protect to clear it's memory? How do I do this? Appreciate any Help you can provide?

Install second smoke detector only to have app crash

Joub — Tue, 05 Oct 2021 00:10:34 GMT

I have tried several times to reinstall my smoke detectors. I was able to install the first one, only to get almost to the end of installing the second and the app crashes. This has happened numerous times. I’ve deleted the app and reinstalled, removed devices and attempted to reinstall. Still not able to install the second one. Any help would be greatly appreciated. I am using my iPhone with the current iOS 15.0.1.

Re: Install second smoke detector only to have app crash

Mark2d — Tue, 05 Oct 2021 23:20:01 GMT

I’m having the same issue. Tried it on my iPad and iPhone12 Pro Max, software version 15.0.1. I’ve done a reboot, re-install and it gets to the same point as Joub. and just closes out the app.