topic Re: Carbon monoxide sensor failure in Nest Protect

Carbon monoxide sensor failure

TripleA64 — Sat, 25 Sep 2021 19:05:13 GMT

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fox this issue without having to replace is completely? What are my options?

Re: Carbon monoxide sensor failure

Jake — Wed, 20 Oct 2021 22:29:32 GMT

Hey TripleA64,

Apologies for the delayed response. I wanted to reach out and see if you are still having trouble with the device having a sensor failure. Please let me know, as I would be happy to assist you further, and ensure you are good to go.

Best regards,

Jake

Re: Carbon monoxide sensor failure

tfry44 — Thu, 04 Nov 2021 21:25:24 GMT

I am also getting this same error everyday. Please help.

Re: Carbon monoxide sensor failure

TripleA64 — Thu, 04 Nov 2021 22:53:10 GMT

Thank you for your response! The chirping stopped going off everyday, but when I check the app it still has a daily “sensor failure” message. Also, last night a rotating orange light turned on when I shut off the lights (instead of the usual green light) and the night light doesn’t come on anymore.

Re: Carbon monoxide sensor failure

TheAfterBURNER — Fri, 12 Nov 2021 14:05:27 GMT

I am getting error warning message everyday. This started on November 5th. Could it be caused by software update if any?

Re: Carbon monoxide sensor failure

GarrettDS — Wed, 17 Nov 2021 22:18:48 GMT

Hi there,

Apologies for the late response, but I wanted to hop in here to see how i could help.

I would suggest reviewing this article as it has all the lights and sounds that the Nest Protect gives off and their meanings.

Please let me know if you have any other questions.

Best regards,
Garrett DS

Re: Carbon monoxide sensor failure

GarrettDS — Mon, 22 Nov 2021 23:08:53 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Carbon monoxide sensor failure

GarrettDS — Tue, 23 Nov 2021 17:03:34 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS