Email report broken

alebs — Sat, 21 Feb 2026 20:23:53 GMT

For a few months now, the NEST email report has continued to say that the device was "disconnected for the entire month."
However, my Nest Protect is working properly. I can view its status and run security checks from the Nest app and the Google Home app.
How can I fix this?
Thanks

Screenshot from email report and Google Nest/Home app
https://drive.google.com/drive/folders/1chZ4lDpAqU1BobCzWuHcFX3lRz8mr3LQ?usp=sharing

Re: Email report broken

KevinGR — Thu, 26 Feb 2026 00:49:12 GMT

Hi @alebs,

Thank you for posting in the community. I’m sorry to hear you're receiving emails stating your Nest Protect has been disconnected all month, especially since the device appears to be working properly. I understand how important it is to ensure your devices are communicating correctly, and I’m happy to help.

It appears to be a connection issue, so please follow the steps below to refresh the network connection:

Press the Nest button once. It should say, "Press to Test."
Press and hold the button until the Protect says, "Checking the network."
The LED ring will briefly glow green and then turn off once the process is complete.

After performing these steps, please monitor your device to check if incoming emails continue to trigger the same error message.

I'll be waiting for your reply.

Best regards,

Kevin.

topic Re: Email report broken in Nest Protect

Email report broken

Re: Email report broken