topic Re: False Alarm in Nest Protect

False Alarm

LenSchendel — Tue, 12 Oct 2021 02:00:35 GMT

One of my Nest Protects alerted me to smoke in one of our bedrooms while I was out-of-town; around 8:30 in the evening. Luckily a neighbor was able to confirm it was a false alarm and was able to silence it for me. I received another alert the next morning around 7 AM of another smoke alert, but the time stamp was 2:40 AM. The neighbor again confirmed it was a false alarm and so I asked for him to remove the batteries. Another device then started to alert that its batteries were low (presumably because they had been sounding all night) so I had him remove those as well. Continued to get the respective alerts until I removed both devices from the app. Why would all this happen, and why on the one night I was able to be out-of-town?!

Re: False Alarm

Jake — Wed, 10 Nov 2021 20:05:19 GMT

Hey LenSchendel,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: False Alarm

Jake — Tue, 16 Nov 2021 21:20:21 GMT

Hey LenSchendel,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: False Alarm

LenSchendel — Wed, 17 Nov 2021 03:20:43 GMT

Not good to go unfortunately. Replaced the batteries and the unit immediately sounded with "smoke" alert. My guess is the unit is faulty?

Re: False Alarm

GarrettDS — Wed, 19 Jan 2022 18:35:04 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: False Alarm

Trinity — Thu, 07 Jul 2022 04:20:33 GMT

Were you able to resolve this? I'm currently having the same problem and have no idea why. 2 false smoke alarms today (one this evening, one about a half hour ago). Removed the batteries of the unit in the room that there's supposedly smoke in (there's no smoke), and now a unit in another room is giving a low battery warning. Was just wondering if you'd found a solution. Thanks.