topic Re: Nest Yale Lock - Error T013 in Nest Protect

Nest Yale Lock - Error T013

Carrietmcknight — Sun, 24 Oct 2021 20:57:24 GMT

We are unable to connect our new Nest Yale Lock to either our Nest Protect or Connect. We’ve scoured help pages and done everything recommended, from resetting everything to managing settings on the router.

We have almost every Nest product and have not seen similar issues.

Thoughts & thanks for any help!

Carrie

Re: Nest Yale Lock - Error T013

Carrietmcknight — Mon, 25 Oct 2021 22:17:32 GMT

@Brad - could you help?

Re: Nest Yale Lock - Error T013

Brad — Fri, 05 Nov 2021 18:57:20 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Please checkout this help guide to troubleshoot this error you are having.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Yale Lock - Error T013

Eric_B — Thu, 18 Nov 2021 18:56:00 GMT

Hey Carrietmcknight,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: Nest Yale Lock - Error T013

Eric_B — Fri, 19 Nov 2021 19:22:16 GMT

Hey Carrietmcknight,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric