topic Nest Protect does not appear in Home app. in Nest Protect

Nest Protect does not appear in Home app.

nigeldodd — Thu, 25 Nov 2021 18:46:50 GMT

Nest Protect does not appear in Home app. I can set up Protect in the Nest app. It doesn't appear in the Home app.

Why have two apps?

Re: Nest Protect does not appear in Home app.

Namluv — Thu, 25 Nov 2021 20:50:48 GMT

I'm having the same issue. According to some help info I saw online from Google, the home app should be giving us the option that says "add existing device" however it does not give us that option in our app.

Re: Nest Protect does not appear in Home app.

nigeldodd — Thu, 25 Nov 2021 21:11:38 GMT

If you click the + button in the Home app you get an option to Setup Device, then you have a choice of New Device or Works with Google. Neither of these seem to work with Protect.

I really do not understand why there are two apps, Home and Nest. We should only have one. Google, if you are listening, please address this issue.

Re: Nest Protect does not appear in Home app.

Namluv — Thu, 25 Nov 2021 21:19:51 GMT

You're completely correct, after this long they should be only one app and none of the Nest being separate app. Google needs to get so many things fixed.

Re: Nest Protect does not appear in Home app.

Elgpresident — Fri, 26 Nov 2021 17:11:43 GMT

I am having the same problem. Cant add Nest in the home app, like i have fx Sonos. Plus the new outdoorcamera i bought, wont show in Nest app, so i am forced to use both app´s now.

Epic fail Google...smh.

Thinking about make a change over to another brand, for better and more userfriendly app/connectivity

Re: Nest Protect does not appear in Home app.

Namluv — Sat, 27 Nov 2021 00:13:42 GMT

Stupidly, even trying to sign in with Google on the Nest "works with" link doesn't work- because Google didn't update to their own standards. Gives "error: 400 redirect_uri_mismatch" with further detail "you can't sign into this app because it doesn't comply with Google's OAuth 2.0 policy" 🙄

Re: Nest Protect does not appear in Home app.

nigeldodd — Sun, 28 Nov 2021 08:52:19 GMT

Googlenestcommunity has asked me to select one reply as a solution to the problem. I don't think we have a solution. Google, if you are reading this, please implement a solution in the form of combining the Nest and Home apps into one.

Re: Nest Protect does not appear in Home app.

Namluv — Mon, 29 Nov 2021 02:18:30 GMT

You're right; nothing is solved.

Re: Nest Protect does not appear in Home app.

skujins — Mon, 03 Jan 2022 03:49:12 GMT

Following as I'm having the same issue.

Re: Nest Protect does not appear in Home app.

Salim-t — Sun, 20 Mar 2022 08:33:21 GMT

Same issue Google. Shame 🤦‍♂️

Re: Nest Protect does not appear in Home app.

Dan13 — Sat, 27 Aug 2022 22:07:17 GMT

Same issue. Over a year later?