topic Re: Sensors have failed in Nest Protect

Sensors have failed

Citizen — Mon, 18 Oct 2021 18:02:58 GMT

One of our 2nd Gen Nest Protect Alarm says "sensors have failed. Please replace nest protect." We just bought it in July 2019 here in the UK on amazon. Within 2 years and 2 months, this expensive product has stopped working. I have followed all cleaning, and reset instructions mentioned at this link but still get the same error.

How can we get a replacement for this failed unit?

Re: Sensors have failed

Jake — Mon, 29 Nov 2021 23:09:42 GMT

Hey Citizen,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Sensors have failed

Citizen — Mon, 29 Nov 2021 23:29:39 GMT

Still having problems, Jake.

I have tried all troubleshooting tips on Google/Nest and none of them have worked.

I think it needs a replacement.

Looking forward to hearing from you.