topic Re: Nest Protect false Co2 alarm in Nest Protect

Nest Protect false Co2 alarm

Jddjr — Wed, 17 Nov 2021 15:03:25 GMT

Came home to Co2 alarm from Nest Protect going off in garage. I have all 3 doors wide open and it says that the Co2 is getting worse. Moved a Kidder stand alone Co2 detector into the garage and it reads 0 meaning no Co2. Is this the result of a faulty unit?

Re: Nest Protect false Co2 alarm

Dez3000 — Fri, 19 Nov 2021 18:10:15 GMT

Hello Jddjr,
I can attest to being told by Nest support that my Protect smoke alarm falsely starting was due to a faulty product, and I was directed to order a new one. I have not ordered a new one since the one I have is only a few years old. My support thread was closed out by Google while I was out of town, so am not exploring it further. On the lookout for a more reliable product! I hope you get better results.

Re: Nest Protect false Co2 alarm

Brad — Fri, 17 Dec 2021 19:00:42 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Protect false Co2 alarm

Jddjr — Fri, 17 Dec 2021 23:36:34 GMT

Thanks for your response. The situation happened a second time to google sent me a replacement Nest Detect. All seems to be working fine now.

Thanks for checking in.

John

Re: Nest Protect false Co2 alarm

GarrettDS — Tue, 11 Jan 2022 22:18:54 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS