topic Re: Updates on Nest Protect and pending Scottish legislation changes in Nest Protect

Updates on Nest Protect and pending Scottish legislation changes

RachelC — Mon, 11 Oct 2021 22:32:01 GMT

Hey everyone,

I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiring households to have interlinked heat and smoke alarms. Nest Protect cannot function as a heat alarm due to specific hardware and functional requirements of those devices. So, beginning February 2022, Nest Protects will not meet these new requirements due lack of interconnection with a compatible heat alarm.

At this time, there are no current plans to produce a heat alarm and we do understand this is not ideal for many of our Scottish customers, but you can still use your Nest Protect as a smoke and carbon monoxide alarm as an addition to your interconnected system. We understand these options may not be suitable for everyone so we ask if you have any additional questions around next steps for your Nest Protect, you can contact support to get additional details.

We ask that you continue to refer to the guidance of your fire and local authorities and we’ll also share any updates and changes as they arise.

Thanks,

Rachel

Re: Updates on Nest Protect and pending Scottish legislation changes

jss32 — Tue, 12 Oct 2021 16:51:57 GMT

Hello, it’s good to finally have confirmation on this after two years of asking. The lack of a compliant solution means that rather than just purchasing a single new Nest detector, customers in Scotland will have to purchase an entire set of detectors from a Nest competitor. There is obviously no obligation to keep an existing product compliant with future regulations, but I expect better from Google, given the huge period of notice we gave you for the change. Would Google consider a pro rata refund of the life remaining in what is now a defunct product? The suggestion of using existing Protects alongside a compliant system is frankly ridiculous.

Re: Updates on Nest Protect and pending Scottish legislation changes

ZombieBoy — Tue, 12 Oct 2021 20:50:32 GMT

Can I translate this for Scottish members?

tough luck, you bought a pup when buying Nest. A total and utter waste of your dosh. Buy something else, and mibes just leave the nest stuff oan the ceiling… it’ll cover the holes made when you installed it, just fine. In fact, that’s the only purpose it’ll serve in Scotland from here on in.

thanks Nest, a total and utter waste of money and effort.

Re: Updates on Nest Protect and pending Scottish legislation changes

Rossmof — Tue, 12 Oct 2021 21:03:39 GMT

Thanks for the update. Presumably you’ll be removing Nest Protect from sale in Scotland immediately as it is non compliant?

Re: Updates on Nest Protect and pending Scottish legislation changes

Ballsy — Sat, 16 Oct 2021 04:36:35 GMT

Did you really just say "you can still use your Nest Protect as a smoke and carbon monoxide alarm", you are kidding right? You expect customers to keep your defective product along with a compliant set?

You have just lost a whole country of potential customers, not only for the smoke detector but I'll guarantee that people will also shy away from all other nest products in future. Not just from Nest but also away from all Google assistant based products, Google 0 - Alexa 1

I can't think of any other word than disgusting.

Re: Updates on Nest Protect and pending Scottish legislation changes

NickB — Sat, 16 Oct 2021 06:28:59 GMT

Ouch!

I have 4 wired Nest Protects in my house, and because the one in the kitchen will no longer comply with Scottish law from Feb 2022 (and thus also invalidate home insurance policies) I'll need to replace the whole system.

So I have basically wasted ~£400 on the Nest Protects! 😞

Re: Updates on Nest Protect and pending Scottish legislation changes

JamesB81 — Sat, 16 Oct 2021 21:29:28 GMT

My 2 x Nest Protect still have 7 and 8 years life left in them. Will you be offering a prorated refund?

Re: Updates on Nest Protect and pending Scottish legislation changes

tomrup — Mon, 18 Oct 2021 08:14:40 GMT

Same applies to new builds and major refurbs in England and Wales - would be nice if Google admitted this too.

Re: Updates on Nest Protect and pending Scottish legislation changes

-Craig — Mon, 18 Oct 2021 09:25:55 GMT

@RachelC the tags in your post say Nest Protect (Gen1), so does this only apply to the older Nest Protects? Or does it also apply to Nest Protects that are currently on sale?

Re: Updates on Nest Protect and pending Scottish legislation changes

diaveldes — Wed, 20 Oct 2021 20:10:38 GMT

So the 7 units I have installed are basically ceiling ornaments not fit for purpose.

Re: Updates on Nest Protect and pending Scottish legislation changes

ZombieBoy — Wed, 20 Oct 2021 20:59:01 GMT

Applies to all Nest Protects

Re: Updates on Nest Protect and pending Scottish legislation changes

ZombieBoy — Wed, 20 Oct 2021 20:59:58 GMT

I guess, the nightlight could still be useful… but yes, they are utterly pointless from a legal/insurance perspective.

Re: Updates on Nest Protect and pending Scottish legislation changes

MRTMoe — Thu, 21 Oct 2021 12:28:43 GMT

I have been waiting for an answer from Google half expecting a date when I could purchase a heat alarm and make my very expensive 8 protect system compliant with Scottish law. This answer beggars belief! Big holes in my ceilings for the hardwired alarms which are nothing more than extremely expensive nitelights now and they still have 6 years of life in them. These are the only Google products I have ever bought and that fact will remain. Absolute joke of a company!

Re: Updates on Nest Protect and pending Scottish legislation changes

-Craig — Thu, 21 Oct 2021 14:54:59 GMT

Just curious, has anyone contacted Google support, as per Rachel:

We understand these options may not be suitable for everyone so we ask if you have any additional questions around next steps for your Nest Protect, you can contact support to get additional details.
Thanks,
Rachel

I am wondering what the 'next steps' would be?

Re: Updates on Nest Protect and pending Scottish legislation changes

mwclubb — Fri, 22 Oct 2021 12:28:34 GMT

This is madness. You need to put a compliant model into production ASAP.

No point talking about how sustainable your products are when you've just scrapped hundreds or thousands of devices across Scotland.

Please provide an update

Re: Updates on Nest Protect and pending Scottish legislation changes

diaveldes — Fri, 22 Oct 2021 15:14:17 GMT

I think I may be doing this as there is nothing letting you know these are non compliant.

Re: Updates on Nest Protect and pending Scottish legislation changes

diaveldes — Fri, 22 Oct 2021 15:16:56 GMT

Do you have an easy link for contacting support as I find my self with your not fit for purpose system that I need to replace.

Re: Updates on Nest Protect and pending Scottish legislation changes

-Craig — Fri, 22 Oct 2021 15:19:09 GMT

Maybe watchdog@bbc.co.uk would be interested?

Re: Updates on Nest Protect and pending Scottish legislation changes

diaveldes — Fri, 22 Oct 2021 15:21:50 GMT

I intend to contact my MSP Monday and ask why they contine to allow these to even be sold.

Re: Updates on Nest Protect and pending Scottish legislation changes

Philr — Mon, 25 Oct 2021 09:53:40 GMT

The building regulations in England also require a connected heat alarm in the Kitchen but unfortunately that hasn't stopped Google continuing to sell them here even though they know they're non-compliant and not suitable for the UK market. Shame on you Google.

I bought 9 of these before realising they're non-compliant, by which time it was too late to return them. Please do the honourable thing and either withdraw these products from the UK market or ensure they're clearly labelled and advertised as being non-compliance so that potential buyers don't fall into the same trap as I have.