topic Re: Changed home WiFi - unable to connect Nest Protects to new WiFi in Nest Protect

Changed home WiFi - unable to connect Nest Protects to new WiFi

Bettsteve — Sun, 28 Nov 2021 07:03:55 GMT

Hi,

I set up my two nest protects to our home WiFi a few weeks back however due to internet issues I had to get a new modem and therefore I now have a new WiFi network. I cannot work out how to connect the nest protects to the new network. I connect to the nests via my iPhone app but nothing happens as far as connecting to the new WiFi. Can anyone offer advice?

Thanks, Steve

Re: Changed home WiFi - unable to connect Nest Protects to new WiFi

CCfur — Thu, 09 Dec 2021 17:15:53 GMT

I'm having the same issue. I try to update the wi-fi settings via the app but it won't connect to the protect. It just says connecting and been that way for 30 minutes.

Re: Changed home WiFi - unable to connect Nest Protects to new WiFi

Justxima75 — Mon, 10 Jan 2022 10:28:33 GMT

Have you resolved the issue? And, if so, what did you do? I updated to a new router & cannot connect my Protect. Thanks in advance.

Re: Changed home WiFi - unable to connect Nest Protects to new WiFi

CCfur — Mon, 10 Jan 2022 22:01:40 GMT

I resolved the issue by resetting the nest protects back to factory settings and going through the set up process to connect them to my wi-fi.

Re: Changed home WiFi - unable to connect Nest Protects to new WiFi

solerider — Tue, 13 Sep 2022 16:54:47 GMT

I did the same - was super easy.