https://www.googlenestcommunity.com/t5/Nest-Protect/nest-protect-not-showing-on-app-but/m-p/81477#M1947 <P>Hi,</P><P>I have 3 nest protects, because my router had changed I needed to factory reset all three and start again. 2 of the protects added fine however the third one crashed at the last step, adding to account.</P><P>&nbsp;</P><P>When I restarted the app only 2 were showing on the account. I attempted to rectify this by factory resetting the missing one and going through set up again. however this puts me in catch 22. When I scan the qr code the app tells me to remove the device from the app as its already added, of course it isn't showing to remove it.</P><P>&nbsp;</P><P>Anyone any ideas how I can progress from here?</P><P>&nbsp;</P><P>regards</P><P>&nbsp;</P><P>John&nbsp;</P><P>&nbsp;</P> Tue, 11 Jan 2022 20:36:04 GMT Pythagoras 2022-01-11T20:36:04Z https://www.googlenestcommunity.com/t5/Nest-Protect/nest-protect-not-showing-on-app-but/m-p/81477#M1947 <P>Hi,</P><P>I have 3 nest protects, because my router had changed I needed to factory reset all three and start again. 2 of the protects added fine however the third one crashed at the last step, adding to account.</P><P>&nbsp;</P><P>When I restarted the app only 2 were showing on the account. I attempted to rectify this by factory resetting the missing one and going through set up again. however this puts me in catch 22. When I scan the qr code the app tells me to remove the device from the app as its already added, of course it isn't showing to remove it.</P><P>&nbsp;</P><P>Anyone any ideas how I can progress from here?</P><P>&nbsp;</P><P>regards</P><P>&nbsp;</P><P>John&nbsp;</P><P>&nbsp;</P> Tue, 11 Jan 2022 20:36:04 GMT https://www.googlenestcommunity.com/t5/Nest-Protect/nest-protect-not-showing-on-app-but/m-p/81477#M1947 Pythagoras 2022-01-11T20:36:04Z