topic Re: Google hub won’t reset in Nest Protect

Google hub won’t reset

Sat, 22 Jan 2022 23:13:15 GMT

Unplugged and pushed the volume but but still won’t reset. Now what?

Princesss — Tue, 25 Jan 2022 19:27:02 GMT

Hi Moodyone,

Thanks for posting.

I'd like to know more about what's happening so we can sort this thing out.

What's the exact display of the Google Nest Hub?
Are you using its original power cable for your device?
Have you already tried performing the recovery mode to see if there are improvements? If not, please follow these steps:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while the you plug the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes by responding to this thread.

Best,

Princess

Princesss — Mon, 31 Jan 2022 17:19:27 GMT

Hi Moodyone,

Checking in if you still need help with your Google Nest Hub? I hope the troubleshooting steps I provided helped.

Please feel free to respond to this thread if you still need help so we can assist you right away.

Best,

Princess

Princesss — Sat, 05 Feb 2022 19:37:36 GMT

Hi Moodyone,

I'll be closing this thread due to inactivity.

If you still need help with your Google Nest Hub, please feel free to start a new thread so we can assist you right away.

Best,

Princess