topic Re: Nest Protect batteries overheating in Nest Protect

Nest Protect batteries overheating

DanCoco — Sun, 27 Feb 2022 14:26:50 GMT

Has anyone experienced having to change batteries every few months or overheating batteries?

https://piunikaweb.com/2021/12/01/google-nest-protect-battery-overheating-draining-excessively-issue-arise/

Re: Nest Protect batteries overheating

quoyle — Tue, 15 Mar 2022 14:19:31 GMT

Today the batteries in one of our Nest smoke detectors overheated so much they burned my hand trying to get them out. Very very dangerous. I put them out in the snow and they are still hot.

Re: Nest Protect batteries overheating

DanCoco — Tue, 15 Mar 2022 14:37:50 GMT

Did you have any warning that the batteries were overheating? Low battery warning? What batteries were in the unit? Factory installed or previously replaced? All at the same time?

Both due to the burn hazard, and the fact these detectors are equipment critical to life safety, the best way to help get this addressed would be to file a report to the Consumer Product Safety Commission if you are in the US.

https://www.saferproducts.gov/IncidentReporting

Re: Nest Protect batteries overheating

quoyle — Tue, 15 Mar 2022 16:50:12 GMT

Yes the detector with the hot batteries emitted single beeps in about 2 minute intervals. Took it down to see what the problem was, opened the battery compartment, and tried to get the batteries out, that's when I burned my fingers. Two of the batteries remained hot for a long time, even when put outdoors. These were replaced lithium batteries, all replaced at the same time about 6 months ago. And yes i'll try the consumer products reporting. thank you.

Re: Nest Protect batteries overheating

whimpy — Thu, 23 Mar 2023 16:33:30 GMT

One of my Nest Protect v2 units had an overheated battery last week. The unit was produced in August 2022 and was using the factory installed batteries. Firmware version 3.5rc3.

About five months after I installed the unit, it gave a low battery warning. One of the batteries had a temperature of 85 degrees Celsius (185 F); it took about an hour to cool down to room temperature. The other batteries in the unit seem to be okay, but this one is completely flat now.

Re: Nest Protect batteries overheating

Markjosephp — Sat, 27 May 2023 22:39:53 GMT

Hello whimpy,

Thank you for taking the time to let us know about your inquiry. We'd be happy to take a look at this for you.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Regards,

Mark

Re: Nest Protect batteries overheating

Markjosephp — Thu, 01 Jun 2023 17:50:32 GMT

Hey there,

I'm checking back in — how's it going? Have you managed to fill out the form?

Thanks,

Mark

Re: Nest Protect batteries overheating

zoeuvre — Fri, 02 Jun 2023 18:20:10 GMT

Hi folks,

@whimpy, we haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

All the best,
Zoe

Re: Nest Protect batteries overheating

DanCoco — Fri, 02 Jun 2023 18:22:18 GMT

Do not lock this thread. This customer has waited over 2 months for a reply, then support is in here locking things up after not seeing a reply for less than a week?