topic Re: Deleted Home Account accidentally in Nest Protect

Deleted Home Account accidentally

Jimwaltman — Tue, 10 May 2022 13:32:52 GMT

I deleted a Home account that had a Nest Doorbell attached to it. I’m now trying to add that doorbell to another Home account that has other Nest Cameras and two Nest thermostats. I’m being told I cannot add that doorbell because it is attached to another account (that I now cannot access). How can I remove the doorbell from the account that I deleted? Thanks

Re: Deleted Home Account accidentally

Brad — Mon, 16 May 2022 19:11:17 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Deleted Home Account accidentally

Jimwaltman — Mon, 16 May 2022 19:21:49 GMT

I do. My Nest Doorbell cannot be added to my existing Home account until it has been deleted from a prior Home account that I have deleted and do not have access to. Please advise.

Re: Deleted Home Account accidentally

Brad — Wed, 18 May 2022 17:26:39 GMT

@Jimwaltman

Unfortunately, as long as that device is connected to your old account you cannot add it to the current one. You can try to Factory Reset it, but I am not quite sure that will do the trick. You would want to connect to the old account, remove it and then add it to the new one.

Best regards,

Brad.

Re: Deleted Home Account accidentally

Jimwaltman — Wed, 18 May 2022 17:30:46 GMT

Thanks Brad! Any tips on how to connect to the old account that has been deleted?

Re: Deleted Home Account accidentally

Brad — Thu, 19 May 2022 15:55:46 GMT

@Jimwaltman

I am no expert with this question, I would suggest you reach out to Support for further assistance.

Best regards,

Brad.

Re: Deleted Home Account accidentally

aatienza — Thu, 09 Jun 2022 22:00:37 GMT

Hey Jimwaltman,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Deleted Home Account accidentally

aatienza — Sat, 11 Jun 2022 01:00:05 GMT

Hey Jimwaltman,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie