topic Re: Over $1000 in NEST equipment lost due to being forced to have a Google account in Nest Protect

Over $1000 in NEST equipment lost due to being forced to have a Google account

AntiNEST — Sat, 30 Apr 2022 19:45:22 GMT

I have 4 fire detectors, 2 outdoor cameras, two thermostats all totally worthless because my NEST account password cannot be reset from 3 years ago because **bleep**ing google took it over. I tried to link my google account and now NONE of my equipment will link because they say I have to go into my Old Nest account and remove each item!!! I CANNOT do that without being able to sign into my NEST account that **bleep**ing google took over.

LOTS OF MONEY LOST

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

David_K — Mon, 02 May 2022 14:28:26 GMT

Sorry to hear about this. Something clearly didn't go correctly when you tried to migrate your account. That will be a problem for your Nest Cameras unfortunately as they will still be linked to the previous owner, which is your Nest account. I'm not sure what can be done for those products. For your cameras, you can try contacting the Google Nest support team. If there any any steps you can try, they will be able to advise on possible troubleshooting options and next steps.

However, I can try help you fix the rest of your products as you should be able to reset Nest Protect and Nest Thermostat and set them up with your Google account, without requiring access to your legacy Nest account.

Once you've reset them, follow these steps to set them up with your Google account:

Set up Nest Protect with the app
How to set up your Nest thermostat (Nest Thermostat E and Nest Learning Thermostat models)
Get started with your Nest Thermostat (Nest Thermostat 2020 model)

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

AntiNEST — Tue, 03 May 2022 14:22:26 GMT

Thank you. I figured out the thermostats and fire alarms. I believe Google NEST owes me new cameras since there is no way to contact them to simply reset the cameras. They took over my Nest account so I cannot access the cameras to remove them. The online helps runs me un circles and tells me to get a refunds from the person I got them from, which is ME, but I cannot access my original NEST account

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

SteveT1 — Sun, 08 May 2022 06:56:16 GMT

Hi there,

I'm sorry to hear about your experience in signing in. Let's get this sorted out. What type of Nest cameras are you using? Also, what message do you get when signing in with Nest?

I appreciate the help @David_K. In the meantime, you can check this article on how to Troubleshoot Nest app sign-in issues or reach out to our Google Support team for assistance.

Regards,

Steve

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

SteveT1 — Wed, 11 May 2022 07:52:44 GMT

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

MikeMikeZ — Wed, 11 May 2022 13:57:51 GMT

NEST and GOOGLE has automated help pages that do not provide a remedy for this and no way to call to get assistance. I am throwing away all Google and NEST equipment and switching to WYZE

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

MikeMikeZ — Wed, 11 May 2022 14:03:24 GMT

I have 2 outdoor cameras with power chords and no reset button, purchased from NEST before Google took them over. I have followed ALL tech assistance pages and I simply need to be able to access the original NEST account to remove the two cameras from that account so that then I can add them to the account I made for my new home. It is that simple. When I add these cameras it tells me they are still associated with another account...ya, my old account that GOOGLE took over and I cannot access. Google simply needs to take them off that account or give me access so I can do that. NEST and GOOGLE has automated help pages that do not provide a remedy for this and no way to call to get assistance. I am throwing away all Google and NEST equipment and switching to WYZE

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

AntiNEST — Wed, 11 May 2022 14:05:26 GMT

Same exact problem for me, and many others according to forums.

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

SteveT1 — Thu, 12 May 2022 00:27:16 GMT

Hi folks,

I'm sorry to hear about that. You can click this link if you wish to reach out to our Google Support team for further assistance.

Regards,

Steve

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

SteveT1 — Thu, 19 May 2022 03:09:18 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Over $1000 in NEST equipment lost due to being forced to have a Google account

Brad — Fri, 20 May 2022 15:14:01 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad