topic Re: Nest (gen 3) Thermostat Warranty Claim Help in Nest Protect

Nest (gen 3) Thermostat Warranty Claim Help

AyshaIble — Tue, 28 Jun 2022 18:27:15 GMT

Nest warranty needed for my Nest gen 3,

6-1064000032742 Claim number

Re: Nest (gen 3) Thermostat Warranty Claim Help

MelbaDT — Thu, 07 Jul 2022 02:26:28 GMT

Hey AyshaIble,

Thanks for reaching out and sorry for the delayed response.

Upon checking on the case id you provided, your thermostat is not holding battery charge but it is charging when plugged in via USB cable. This means that there is no power coming from your HVAC system to the Nest Learning Thermostat so it uses it's internal battery which will eventually deplete after a couple of days. I have a few questions to better understand what's going on:

How is your thermostat wired? Could you share a photo of your wires?
Do you have a common wire installed?
Have you had the chance to have your HVAC system checked by an HVAC technician or a local Pro?

Best,

Melba

Re: Nest (gen 3) Thermostat Warranty Claim Help

MelbaDT — Tue, 12 Jul 2022 02:45:05 GMT

Hey there,

Checking back in — still need our help here?

Best,

Melba

Re: Nest (gen 3) Thermostat Warranty Claim Help

MelbaDT — Wed, 13 Jul 2022 03:12:35 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba