topic Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT in Nest Protect

Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

coluudpt — Sat, 16 Jul 2022 04:33:21 GMT

My device keeps on randomly turning off and cutting off the WiFi connection. It keeps on asking me to unplug and replug the device to work - this does work, but roughly every 1-2 weeks, it shuts off again and the WiFi device turns off. My other Nest wifi router has no issues, just this one.

Requesting for a warranty replacement for my device. Please let me know what are the next appropriate steps.

Re: Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

Jeff — Thu, 21 Jul 2022 17:40:46 GMT

Hi coluudpt,

Sorry to hear about the disconnection issues you're facing. I can see how big of a frustration that could be. I'll be happy to help you out with this. If you're looking to do a warranty claim or discuss replacement, you'll want to contact support directly. You can reach them here, and I would suggest choosing phone or chat as method of contact: https://bit.ly/3o1aRK5.

If you have any troubles getting in touch with support, please let me know and I can help from there.

Thanks,

Jeff

Re: Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

Jeff — Mon, 25 Jul 2022 17:05:09 GMT

Hi coluudpt,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Re: Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

coluudpt — Mon, 25 Jul 2022 18:27:48 GMT

Hi Jeff,

I haven’t got a chance to reach out to warranty department yet. I will do so right now and if issue is not resolved I will update the situation here. Thank you!

Re: Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

Jeff — Tue, 26 Jul 2022 16:24:08 GMT

Sounds good, coluudpt.

If you don't reach any resolution after speaking with support, just let me know and we can pick things back up. Hopefully everything works out well for you with support.

Thanks,

Jeff

Re: Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

Jeff — Fri, 29 Jul 2022 18:37:16 GMT

Hi coluudpt,

No worries if you haven't had a chance yet, but I wanted to check in to see if you had any luck getting in touch with support. If you've had any troubles there, just let me know.

Thanks,

Jeff

Re: Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

Jeff — Mon, 01 Aug 2022 16:17:00 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff